Here are reasons.
(1) WiFi is not completely available in the basement rooms.
(2) Towels were not placed in the room. In addition, when we asked them for it, towels came in 1 large and 1 small although we were two of us.
(3) At first, shower did work. But after a while it stopped providing any of hot water.
(4) The nozzle of the hair-dryer was gone!
(5) The bed was almost broken as it was not this good enough spring. The result is a damage to your back.
(6) Some staff were not communicable. Other staff were good and kind.
(7) The room was not clean enough, thus you may feel itchy after all.
(8) The wake-up call was not given.