Elevator broke was stranded in lobby where no one works front desk Key fob don’t work had to sleep in the car

Clean room, friendly staff, and ample parking. The room was too cold and offered no working temperature unit.

Elevator was broken wouldn’t let you use your key to get to room could only use left elevator and it was acting up too had to walk all the way to horshoe desk to figure this out! Coffee maker was broken and hot water would go cold instantly

Everything was great

Room was too hot was not able to adjust anything and the customer service was a joke. They would not move us or even help us said they couldn’t do anything to help it was so hot I was throwing up

It was clean with an easy check in and they even upgraded my room!

Fun. Clean. Nice bars

Very good experience.

We had a good stay. The room and casino was clean. The staff was friendly and polite.

Friendly Front Desk staff. Clean and quiet room. Very convenient location, walking distance to most everything. Reasonable rates. We liked having a fridge and coffee maker as well.

Staff wonderful. Room basic. Clean bed. Hot shower.

Out dated. Needs updating

Very old place but Ok room. The food was not good at the restaurant

Service was horrible and there were dirty wash cloths in the bathroom

Excellent service

Clean rooms and friendly staff

Very Nice. One thing I noticed was there were no Hangers in the closet. Staff was very nice. The pillows were way to Puffy in size, smaller would feel better.

The rooms are severely outdated and the hotel is pretty dirty. You're better off booking a room at horseshoe, way better!

Place was terrible

Always a quiet stay and in the best location in black hawk for the price. Only limitations are the limited hours of the desk staff.