総合評価とレビュー The Windsor Hotel by Hoco Hotels Collection

We had issues during our stay and in addition there was a problem with the rate we were charged. We were charged $1892 for 5 nights through Expedia. I happened to browse through the hotels website and saw that our room (the Windsor Suite) daily rate was around $215 but we paid $322 through your site. The hotel staff agreed it did not match their figures but said we had to contact you. I see by your notation above you have us there on May 24 but we were not booked in until May 25. Perhaps the discrepancy is because we were charged for an extra night? Normally Expedia rates are lower than the hotels but ours were much higher and even a mystery to the hotel staff. I hope you will correct this discrepancy- it certainly seems highly irregular. Secondly,the issues mainly concerned housekeeping services. Housekeeping came late most days and were inexperienced. They seemed to need our direction. One day we had no housekeeping service at all. Signage for the coffee machine with directions would be very helpful as it was unpredictable in how it worked. Signage about changing towels, etc. would also have been helpful. Probably housekeeping staff numbers were inadequate. There seemed to be one person only working from 9 to 4. We gave feedback to the hotel management about our housekeeping issues and their response is it will improve. The individual staff were pleasant and tried to respond. We paid an exorbitant rate for a nice room but the amenities were lacking. Gail Schnabl

Unique place!

Room is very small, almost claustrophobic. No desk to work on. Not good water pressure. A 250$ damage deposit is unreasonable for the room. No cable tv so cannot watch live tv or news/sports

Great location, spacious rooms. Good for traveling with young babies.

It was a really good stay. Clean, comfortable bed, great shower, and coffee pods were nice to have in the morning. Close to everything. Only one thing that wasn’t great was the internet service. It affected the tv as well as our phones. I ended up using data. The front desk agreed that the service wasn’t the best but it’s temporary due to renovations interfering with wifi. So all in all a lovely time. I’d stay again.

Location is perfect, lovely vintage hotel.

Fabulous location, walkable to many restaurants. Paid secure parking onsite. Neutral decor. Comfortable and clean rooms. Would highly recommend!

We stayed in this hotel when it was Albert Hotel. It has truly improved since then - more elegant looking, better room furnishing, better room safety feature, and lobby service. Looking to see how the attached restaurant proceeds.

It’s ok…

We had an excellent stay at the Windsor Hotel. The room was very clean, quiet, with a safe surrounding area. The "online" checkin worked very well. The only drawback was that the internet did not properly, and consequently the TV did not function. However, this was corrected in due course by the very friendly duty manager. if you need a place to "crash", then the Windsor is your place. BTW, the hotel is going through major renovations, which is sprucing it up even more.

I liked the customer service and the quietness. Easily accessed.

All of the staff were very friendly and helpful. The room (King Classic Room) was as seen in the photos. The room was very clean & comfortable. It is perfectly located in the center of downtown Stratford surrounded by plenty of dining options & shopping. The parking is located beside the hotel. We would return here.

We had a great stay! Perfect location and perfect room. Would definitely recommend to others visiting Stratford.

This us a very old property in a very lovely town. The new management has done an admirable job of dressing it up, but the bones are still "old". The staff are all very friendly and try very hard to please.

This is the fourth time I’ve stayed here. The last two have been drastic improvements. The refurbishments are obvious. The character of the bldg is somewhat respected. The staff are kind. The room is fresh. And the complimentary treats were a pleasant surprise. Love being downtown. Thank you. Will be back again.

The room is what you would expect in an older building as far as size. It was clean and comfortable. But, according to the Expedia ad all rooms are queen or king. Our bed was a double. Also the ad says are room are accessible by elevator and my wife is currently using crutches. Room 221 and several others are up 12 steps after the elevator. We were told we could pay an additional $50 for an accessible room. Not cool.

Great place!

The hotel was perfect. The only down fall was the restaurant was closed, however the espresso machine in the room more than made up for it.

Since I am currently having mobility issues from an injury, the staff quickly helped us get our luggage out of the car and up to our room and the same when we left, they helped us get the luggage packed in our car. We also received a beautiful treat in our room for our anniversary celebration. The room was clean and beautiful, not to mention the great proximity to the theater and downtown Stratford.

Great location for our theatre trip. Wonderful staff. Breakfast to go box was a nice touch. Bathroom small enough to brush your teeth whilst on the toilet