Très bel hôtel accueil chaleureux. Valeur sûre pour moi qui y vient pour la troisième fois

Excellent

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Beautiful Property Let Down by 3-Star Service, This was our second stay at Radisson Blu Djerba, but it will be our last. Having traveled extensively in Tunisia for 25 years, with a Tunisian husband, we know this lack of service is not a country culture issue, but a major management problem. We have received far better service in 3-star hotels. The Good: The property is beautiful and clean. Breakfast food is excellent with a vast choice, shout-out to the egg chef, the orange juice man, and Hamza the bartender, who was the only one who actually engaged with us. The Bad: Bar service was incredibly poor. We waited over 10 minutes in an empty bar and had to find staff twice. Dirty ashtrays were ignored, and a pile of swept-up trash was left on the floor for everyone to step over until Hamza cleaned it. We complained to the F&B manager; service improved for one day, then reverted. At breakfast, we constantly had to hunt down cutlery and condiments because tables were left uncleared and unprepared. The Ugly: Housekeeping failed daily. We had one cup for two people, missed water twice, no fresh face cloths, and my reading glasses disappeared. Guest Services were useless. We got no room directions, no breakfast info, and no welcome drink. The agent walked away mid-check-in. We waited 30 minutes in our room for luggage because Guest Services failed to communicate with the concierge. Lovely hotel, but a 5-star rating requires 5-star service. Management needs to urgently retrain staff.

Le petit déj. laisse à désirer malheureusement. Le buffet devrait être d'une meilleure qualité mais ce qui est le plus surprenant est la qualité du Restaurant Flamingo qui n'est vraiment pas à la hauteur.

Nothing to complain about here, great welcoming and excellent customer service from staff (need a bit of work on security attitude at the front gate) very neat establishment specially the bar for drinkers, definitely coming back every time going to the island.

The property is in the hotel area so not a lot of facilities nearby. As you would expect the hotel has all the facilities tourists require

Das Zimmer war sehr groß mit ausreichen Raum und Schränken für unser Gepäck und mit einem tollen Blick aufs Meer

Tout était super le personnel est aux petits soins toujours à l’écoute

The room was nice, but many details could be better. The paint job. The electric.

Très mauvaise évacuation d’eau de la douche. Je l’ai signalé, mais aucune réparation n’a été faite!!!

De la descrimination de la part de chef sécurité

I visit Djerba regularly and was told that Radisson Blu was one of the best hotels, so I decided to stay there to celebrate my birthday. Unfortunately, I was very disappointed with my experience. Despite it being my birthday, there was no acknowledgment at all — no greeting, no small gesture, nothing. I arrived late after missing my flight and travelling for over 12 hours, yet there was no warmth, care, or consideration shown on check-in. No welcome drink, no courtesy, and no sense that guests were valued. Throughout my stay, I felt the staff were disengaged. They rarely spoke to guests and mostly interacted only among themselves. This made the atmosphere feel unwelcoming and impersonal. Based on my experience, the service was far below expectations. I have received far better service in Uylesse Thalasso hotels and even 4 star hotels such as Vincci dar mideon, where staff are attentive, friendly, and genuinely care about guests. Sadly, this stay did not feel like a birthday celebration at all, and I would not choose this hotel again based on the level of service provided.

Parcait

Room ok staff not on the level of 5 star

Tout a été impecable et le personnel très amical, merci !

J’ai passé un excellent moment dans cet hôtel. L’accueil a été vraiment superbe, chaleureux et professionnel du début à la fin. Toute l’équipe est aux petits soins. La nourriture était délicieuse, variée et de très bonne qualité. Un vrai régal à chaque repas ! Je recommande vivement cet établissement et j’y reviendrai avec plaisir. Merci encore pour cette belle expérience !

This hotel is wonderful, a palace, great staff, superb everything and price is reasonable. Breakfast fantastic!!

Merci beaucoup servie parfait

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