隣の部屋がうるさかった。 洗濯機が無料で使えて良かった(洗剤は別売)。

Normal

Todo bien!

Todo

Por tercer año me hospedo aquí , me encanta te tratan cómo familia

Muy buena promoción precio calidad. Hotelccon mantenimiento continuo y actividades bien dirigidas para los huéspedes. Buena comida.

La ubicación del hotel es excelente y la playa donde es espectacular

Todo bien pero huele feo los pasillos y mi baño no servía la perilla y el baño olía mal si le falta mantenimiento

Perfect environment to rest.

This is a timeshare property. I was not aware of that when booking and had zero interest in that, I was asked to speak with a team member where I learned he was offering me free things to sit through their presentation and I had to repeat no several times before he would let us leave and get to our room. The property itself sits across from a deserted shopping mall so the area feels rundown as a result. Also feels a little sketchy to try to walk to dinner if you leave property. The first day the tanning shelf in the pool was filthy. And the pool was low on water. I did finally see someone cleaning it at the very end of the day and it was looking better the next day. We got in on day 2 when it seemed cleaner. You can use the lounge chairs but must pay for beds. The beach area could use some work to make it easier to get in. The floor and room smelled weird. The room seems old. We did get upgraded to a one bedroom suite that had tons of room and was decently clean. The kitchen was stocked with dishes, glasses and wine openers. The palapa restaurant is ridiculously overpriced. Decent selection of food if you want to pay those prices. We only had quesadillas which were small but fine. While I know this is Mexico and I would never expect English to be spoken, there is more of a language barrier here than inexperienced in isla mujeres and I’m not sure what then norm is in Cancun. Was surprised given such a tourist area. Just be aware and bring translation app

Son muy insistentes tratando de vender su programa!

Muy buena atención y servicios, solo hubo detalles con la refrigeración en la habitación, pero nos cambiaron de habitación y se resolvio

Muy bien

Quiero agradecer al hotel por tomarse enserio las vacaciones y el tiempo del cliente. En especial la señora Alejandra Sosa que se ocupó de que nada nos falte en toda la estadía haciendo que cada momento sea una experiencia increíble. Gracias a todos por resolver los problemas a sus clientes de manera increíble. Voy a recomendar mucho este hotel a mis amigos. Gracias por todo

👍👍👍👍

Everything was good. Did not have any issues what so ever

My wife and I spent one week at this beautiful resort with the most talented, caring and friendly hotel staff especially the receptionist who upgraded our room to a beautiful suite with spectacular views of the swimming pool and Carribean Sea. The hotel is closer to all main activities and 10 minutes walking to one of the largest grocery stores and restaurants. The party zone was walking distance and the area was very safe and inviting. Unlike the other all incusive hotels, this hotel has restaurants and the prices were much cheaper and affordable. We bought groceries and made sandwiches and made breakfast. The Travel desk was so helpful and we booked our trips to Chichin Itza and had a great time. Special thanks to Alberto and Cinthia Fl for helping us with everything and made our visit very special. I strongly recommend for families and couples to stay in this beautiful resort hotel.

I didn’t like that the pool was only 4ft, no intertament, the pool water was sooo hot and no space to walk at the beach at all. Also, the bar inside was always closed. The air conditioner went off for a while and the floor got so slippery almost fell.

La habitación estuvo muy limpia. La habitación. Estaba renovada con Nuevo micro y refri. Tenía lavaplatos la estufa me parece que no fuera renovada, pero estaba bien los baños si fueron rosados ya tina sólo regadera, pero para mi opinión mejor los colchones están nuevos y muy cómodos.

El personal es extremadamente atento creo que el costo diario por mascota es excesivo. Me gustó mucho el balcón y me encantó la remodelación de las habitaciones. Por otro lado el servicio a cuarto los chilaquiles no fueron totalmente de mi agrado. Los chef se deberían de esperar un poco más para quedarnos a consumir en el hotel.