We paid for a superior room to have a balcony. Our room was tiny with no balcony (when you opened the wardrobe doors they touched the bed). We should have had a mini bar. No mini bar or balcony. When we spoke to the manager we’re told they have 3 superior rooms and we had 1, only 1 has a balcony and you have to email to request it. But we paid the same and got a standard room. Lovely to have the rooftop pool but very few beds so you were lucky to get one and in October the pool, although shallow, was v cold. Breakfast was fine. Staff were helpful.
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David
レジャー パートナーと 一緒に
4.0
/10
55週間前にレビューしました
Expedia Group verified review
We have considerable experience of Riads in Morroco. This is a very attractive building in a good location. However, we were not offered a collection service from the station, and our taxi driver could not find it. The Riad is poorly signposted and it was only after several false starts that a guide found it. We then climbed three flights of narrow stairs to find there was no welcome drinking water in the room, no information on the wifi service, and no way of contacting the staff. We were finally moved to a very pleasant room on the ground floor. So, a good hotel if the information is improved.
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Laurent
パートナーと 一緒に
8.0
/10
74週間前にレビューしました
Hotels.com verified review
Ryad très bien placé pour visiter à pieds le centre historique de Marrakech.
Patio enchanteur.
Petit déjeuner correcte servi : café ou thé, œuf dur, pains, galettes, yaourt, miel ou confiture.
Chambre : literie très bonne, climatisation réversible, salle d’eau avec douche.
EVA
レジャー パートナーと 一緒に
2.0
/10
179週間前にレビューしました
Expedia Group verified review
ESTAFA ESPECIALMENTE A LOS ESPAÑOLES LES DAN UN ALOJAMIENTO EN OTRO LUGAR Y DE UNA CATEGORÍA INFERIOR
Van
レジャー パートナーと 一緒に
8.0
/10
186週間前にレビューしました
Expedia Group verified review
we had a rocky start, room not available so we were offered a room in another location not nearly as nice, so we rated a 4 rather than 5 which it otherwise would get hands down. Wonderful inner courtyard, staff very helpful and friendly, highly recommended
Verified traveler
レジャー
10.0
/10
270週間前にレビューしました
Expedia Group verified review
The hostess Nadia is just fantastic! Super helpful and friendly. The food was amazing too!
Verified traveler
レジャー パートナーと 一緒に
10.0
/10
329週間前にレビューしました
Expedia Group verified review
The building, the garden and all the staff were wonderful. Would highly recommend.
Lionel
パートナーと 一緒に
6.0
/10
335週間前にレビューしました
Hotels.com verified review
We booked a
Verified traveler
レジャー パートナーと 一緒に
10.0
/10
336週間前にレビューしました
Expedia Group verified review
Der Hof ist eine echte Oase der Ruhe. Das Personal ist sehr freundlich.
Verified traveler
レジャー パートナーと 一緒に
8.0
/10
360週間前にレビューしました
Expedia Group verified review
The Riad itself was beautiful, very sheltered and beautiful bird sound in the courtyard was amazing. The bedroom and en suite were lovely and looked over the courtyard. Rooftop pool was exactly as expected being on the roof of a Riad. The staff were very helpful and friendly. The only downside and disappointment with this property was the fact that it is advertised as having spa facilities on site and even does as far as stating massage and manicure. This was a major factor in us booking the Riad, wanting to have a hammam spa at the end of our holiday so we felt the property had been falsely represented and that was frustrating.
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Verified traveler
レジャー パートナーと 一緒に
10.0
/10
369週間前にレビューしました
Expedia Group verified review
Questo Riad è perfetto perchè si trova al centro della città, nel cuore della Medina, ma è un’oasi di pace e tranquillità! Personale sempre cordiale e sorridente, pronto a rispondere a qualsiasi esigenza! Lo consiglio assolutamente!
Verified traveler
レジャー パートナーと 一緒に
2.0
/10
375週間前にレビューしました
Expedia Group verified review
A nice old Riad in the Centre of the Medina. Unfortunately significant maintenance needs doing at the property, with the cental fountaub looking worse for wear, the balcony fountain not working at all and some much needed painting required.
When booking the Riad, dont be allured by the nice view of the pool and central gardens. There is a small second Riad which you may be staying in around 100 meters away with no pool and much much smaller central garden. You won't know where your room is until arrival unfortunately.
Reception will organise an airport transfer for you at the price of 25 Euro's. Never accept this, they dont send an executive taxi and a normal ride from the Airport to the Medina has a set price of 150 Dirham (15 Euro's) meaning the hotel is pocketing a almost 50% of the fee each time. Mint tea is 30 Dirham in the Riad but 10 to 15 in popular cafes outside with no better service. Breakfast is acceptable but there is no variation on a day to day basis.
The showers are less than ideal and something akin to a 1 or 2 star hotel (rather than 4) with an old showerhead in a plastic clip which isnt designed for the head and cannot support it.
Nadia at reception is wonderful and couldnt be more helpful. Unfortunately a male porter was very unhelpful and refused to take a card payment of more than 50 euro's as it was not enough leading us to have to withdraw cash and pay the transaction fees for such.
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Verified traveler
レジャー パートナーと 一緒に
10.0
/10
378週間前にレビューしました
Expedia Group verified review
Traditional Moroccan environment with polite, friendly, efficient staff. It's location close to the main square was perfect. The rooftop pool area was a bonus, ideal for relaxing in the sun, towards the end of each days exploring.
Verified traveler
8.0
/10
387週間前にレビューしました
Expedia Group verified review
Located at edge of Madina so easy to get in and out. Freindly helpful staff at all times of day. Great sun roof and all at a good room rate.
Harald
パートナーと 一緒に
8.0
/10
390週間前にレビューしました
Hotels.com verified review
Koselig hotell, litt vanskelig å finne, men stille og fredelig med hyggelig betjening.-
Verified traveler
10.0
/10
393週間前にレビューしました
Expedia Group verified review
Perfect location for this RIAD to be your quiet oasis in the craziness of the Medina of Marrakech. Room was great even got updated on the last night for free. Staff was excellent and very helpful, would definitely stay again. Thanks to Nadia and the staff
Verified traveler
パートナーと 一緒に
10.0
/10
410週間前にレビューしました
Hotels.com verified review
An elegant and simple place at the center of the medina. A wonderful room up a lovely winding stairs at this 200 year old Riad, and the friendly staff was always available for our three night stay. Within walking distance to the main square in Marrakech.
Verified traveler
4.0
/10
432週間前にレビューしました
Expedia Group verified review
Room very small
Dark, shower not easy to use, uncomfortable.
Dining room very cold, lighting problems.
Food good to start with but went down in quality and quantity as week went on.
However, staff tried to be helpful, friendlyetc. It is the building not the people.
They moved our room to another building after two uncomfortable nights. This was better but shower still not fully function able.