My wife and I booked a Superior Suite at Grace Mykonos expecting a spacious room with a walk-in shower and sea views, as shown on their website and Expedia. As a platinum member on Expedia, we were excited for our stay, but what we received was far from what we had paid for.
We were given a cramped room with two sub-rooms, no walk-in shower, and a handheld shower that barely worked. The staff argued it was because we booked through a third party, but the photos were identical on both sites. They claimed our room fell under the "Superior Suite" category, despite not matching the advertised images. After much frustration, they agreed to change our room the next day.
The damage was done.
The next day, we were upgraded to a room with a plunge pool, which we didn’t ask for. We simply wanted the room we paid for. A staff member admitted the original room was a mistake.
Even after moving to the better room, our first night’s experience left us deeply unsatisfied. Reaching out to Expedia for compensation led to more frustration, as they repeatedly passed me around and eventually refused compensation.
I strongly urge future guests to double-check with the hotel directly. The misleading photos and poor customer service make Grace Mykonos a place I will never return to.
