Having seen other reviews, we were pleasantly surprised to see that whilst the main areas of the hotel look a little outdated and in need of renovation, our room was clean and we were given a sea-view room. However, the toilet did not flush at all and the shower did not work; we only discovered this as we were getting ready for check out. There also appeared to be a potential asbestos risk with the flaking textured coating on the ceiling of the wardrobe with cracks in the ceiling and dust and debris on the shelf.

Yes sea view clean room staff are friendly

This is our favourite hotel we stay im Folkestone. Staff are so friendly & welcoming. They have a lovely bright reception area, tv, and a bar, lifts assessible to your room. Rooms are clean & tidy. Tbe hotel have been undergoing some modernisation, but this will take time. It was originallly five townhouses, so bare with the manager, this will take some time. You are a stones throw from the Leas Cliff Hall and the beautiful walk along the Leas as well. 2 minutes on foot & you are in the town centre. There is quite a bit of work going on in and around tghe town. We can't wait to see the finish, very exciting for Folkestone. There are many bus routes if you want to head out of town, there's a train station not far from the hotel as well. Plenty of bars and an array of shops. There is a market some days as well. Heading further down the town you will come across the Old High Street, a cobble road with art shops galore and many other quirky shops. At the bottom you will come to Folkestone Hatbour, look it up, it's welm wortba visit.

Spotlessly clean, lovely staff, tired decor but at the price it's tremendous

The bed in room 27 was sloping, so not the most comfortable. Very clean and tidy, can't really complain, for the price. My room wasn't facing the beach.

The door lock to our room didn’t lock properly, so we had to baracade the door to stop anyone entering during the night. Especially when the BBC news that weekend we stayed says unwanted people are entering hotel rooms with thefts and rape cases are on the up - Not good! The layout of our rooms have health and safety issues we could’ve easily tripped down the dark staircase from the bathroom to our bedroom. On a good point the rooms were very clean, so a great job from the maids\cleaners.

Clean, spacious and quiet room - even with a window open. Helpful and pleasant staff and good room servicing. The only negative was that the matress was very tired - if that is replaced or a topper added it would be a 5-star review.

Staff were excellent. Room was very clean. Bathroom was dated but still clean. Wifi EXCELLENT.

Very nice hotel. I keep it at my favorite place to stay in Folkestone!

Great

We stayed for 2 nights after Christmas. The room was very clean, warm and comfortable. It was lovely and quiet. There is no car park but the very kind staff let us use the staff parking at the back.

Clean tidy

Clean yet dated interior but room itself ok for the price. No hot water at all from shower or sink. I didnt expect much for the price but at least wanted a hot shower.

Our room.is always spotless and the staff are always accommodating.

Our room is always spotless and very clean. The hotel is gradually removating the rooms. The staff are so friendly and accomodating, nothing is too much trouble. The views if you are staying in one of the rooms with a balcony are amazing on a clear evening. The town centre is a stones throw away, if you go down the old cobble high street you cone to The Harbour.

Nothing stood out but I had a warm welcome, the room was clean (although needs refurbishing), it was warm and it was quiet. I requested more supplies for my tea tray which were readily supplied. Ideal for a one night stopover.

Great customer service

I really loved the view from my room. 10/10 experience

The hotel is obviously old but beautiful - in a great position. The staff we interacted with were friendly and helpful. We thought it was good value for money, and we would stay here again.

More of a hostel vibe than a hotel. But polite staff and AMAZING view! thank you