総合評価とレビュー Holiday Inn Express & Suites MCALESTER by IHG, an IHG Hotel

The facility lobby was noticeably dirty. Mud on the floors, elevator was very dirty with smudges all over the walls. There was one staff member that was very nice but overwhelmed. During a time when people were checking in, she was by herself. The only time we saw another staff person was at breakfast(which was well stocked).

Bathroom was not super clean. Black residue in the shower. The room smelled musty.

It was good

Staff/Mattress/Pillows were amazing!

Was very easy and nice room

The room was very comfortable and the staff was very nice.

This is a very quiet and clean place to stay. The breakfast every morning was excellent as well.

The bed was comfortable!

Very Friendly Staff! Clean Rooms with comfortable beds! Breakfast was great!

Impromptu extra night stay when I just couldn’t keep my eyes open driving anymore. Felt safe, clean, well-lit. Loved the separate room for the suite so the girls could still stay up chatting & not keep me up. All four of us slept well. Very comfortable beds. Might help to add a mirror in the extra room. Great stay!

Pool and hot tub were not open, reason I chose this property.

A/C was slow to cool and lamp light didn’t work. Room was dark. Breakfast was good.

Excellent

We really enjoyed our stay!!

Filthy. Mold in bathtub and on showerhead, stains on towels, hair on floor, grime in corners of bathroom. I arrived after midnight and asked for a scrub brush and cleaner and cleaned the bathroom myself

Easy access from the tollway, quick check in and clean room.

I booked this property for my son and his girlfriend who happened to get stranded in the area bc of the winter storm Jan. 2025. Being from the Houston, TX area, 21 years of age and not knowing the least bit about driving on ice/snow..I knew I just wanted them safe. Within minutes, I get a call from them( my son & girlfriend) telling me the lady at the front desk was very rude. Their toilet was clogged and my son wanted a plunger to unclog it, instead of just calling for maintenance. The front desk lady told them to go to Walmart. - If they would have wrecked driving in those conditions bc this hotel would not address simple maintenance issues- I would have sued. This same lady would later make comments directly to them referring to why they were still at the hotel. My son is Mexican & American Indian Choctaw MOWA. My son's girlfriend is black...would it be just a hunch to think that this woman could have just been racist. Holiday Inn- do something about your front desk! They are rude!

No additional words. Take the good review on its face.

Best hotel experience in a while. We were VERY pleasantly surprised by our stay here. We booked last minute on a road trip as a place to spend the night. The price was very affordable and the room was so comfortable, clean, and spacious. Nothing flashy, but we agreed it was the most comfortable and functional room we’ve stayed in for a while—especially with a baby. Service was excellent. And the breakfast was GREAT. Best free hotel breakfast I’ve seen. Cheese omelets, sausage, biscuits—all delicious. I never write hotel reviews, most stays are average or poor or forgettable. But we were so pleasantly surprised we had to leave a review and say you won’t regret staying here! It will be our planned halfway stop on future road trips for sure.

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