I booked a room at King bed for myself and my two children. However, when we arrived at the reception, the staff told me that the room was only allowed for two adults. My children are very young, so I did not understand why there was no flexibility or alternative solution available.
What disappointed me even more was the attitude of the staff. They were not helpful or willing to consider how the situation could be resolved. If the room could not accommodate three guests, I would have expected the staff to explain the available options and provide reasonable assistance.
Instead, I was simply told to contact the booking platform myself. After the platform contacted the hotel, the final solution was for me to pay an additional fee to upgrade to a room for three people. The additional cost was more than $100, which I found unreasonable and unacceptable.
Overall, I was extremely disappointed with this hotel, especially with the poor customer service and the lack of willingness from the staff to help find a reasonable solution.