クラブフロアに宿泊したのですが、ラウンジのサービスは非常に素晴らしいものでした。 またプールもなかなか清潔で、プールサイドの飲食やアクティビティーも充実し、子供はリッツキッズにも数回参加し、豊富なメニューに感嘆していました。

ホテルゲスト専用のプライベートビーチ。パラソルとベッド、タオル、冷たい水、全て無料のビーチサイド。ビーチから戻ってきた後の温水のプールとプールサイドでのドリンク。そして、砂浜の上で音楽を聴きながら食べる美味しいディナービュッフェ。ビーチを楽しむ環境が全て揃ったホテルでした。

子供向けサービスが徹底されています。遊び場は勿論、スタッフの対応から、風船の配布まで子供が喜ぶ事間違い無し！

北京に駐在した初めての正月を海南島ですごしました。 中国のハワイと言われるだけあって気候も温暖でのんびりすることができましたが・・風が冷たかったせいもありますが、中国のお客様がﾊﾞｽﾛｰﾌﾞを着て浜辺をｳﾛｳﾛしていたのは笑えました。 ｸﾗﾌﾞﾙｰﾑのｵｰｼｬﾝﾋﾞｭｰに3泊しましたが、ﾌﾛﾝﾄの対応、従業員の対応がよくて気持ちよくすごせました。特にｸﾗﾌﾞﾗｳﾝｼﾞはﾒﾆｭｰも充実していますし、朝・昼・ﾃｨｰﾀｲﾑ・夕食・ｶｸﾃﾙﾀｲﾑとほぼ終日対応してくれているのは驚きましたし、ｽﾀｯﾌも感じのよい人ばかりでした。ﾒｲﾝの朝食会場のﾊﾞｯﾌｪも種類が多く満足です。久々に、もう一度泊まりたいﾎﾃﾙと出会えました。

Nice beach and facilities

Nice beach. Good spacious hotel in general but rooms need renovation. A bit tired looking. Great breakfast buffet and friendly staff.

Hard to find somebody who speaks English. Beach is all rocks have to go other hotels to swim. Dinning is limited.

the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel

Very long check in time, overall understaffed hotel during holiday season

Very nice hotel

Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.

Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.

This is the worst hotel I have ever stayed in

The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.

Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice

we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.

We were not happy with the balcony with a wall which was blocking the beautiful view.

I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.

This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.

Overall good, service met expectation, value over money