My husband and I have many wonderful memories of our stays at Benmiller Inn over the years.
Several issues combined to make what should have been a relaxing overnight getaway a very frustrating experience.
When we first entered our room, we discovered that the door was unlocked. Reception, simply said it "sometimes doesn't close properly." We found this response concerning, as guests should never have to worry about the security of their room.
We had driven from Bayfield specifically to enjoy an overnight stay at the Inn. Upon arrival, however, we were informed that we would have no access to the dining room, the bar, or room service because of a private function. We should have been advised of this when making our reservation.
Bathroom door made access to the toilet awkward, and the hinges squeeked.
The most disruptive problem was at 2:00 a.m., the large spotlight/ceiling fan suddenly turned on by itself. We eventually found a remote control, turned the light off, but the fan switched on and to highest speed. The exact same thing happened again around 4:00 a.m., making for a very restless night.
We hoped to enjoy breakfast before departing. Instead, we were told only the Father's Day brunch, beginning at 10:00 a.m., was available. We had plans for 9:00 a.m., so this was not an option. We should have been advised in advance.
A letter was written to management describing these issues with no reply. So it obvious Benmiller does not care about guest’s experiences.