お部屋が広くて、雰囲気も良く素晴らしい、アップグレートして頂いたスイートルームは最高でした

受付スタッフが人によって当たり外れがある。 初日、同じ敷地内のこちらと比べれば少し価格の安い系列ホテルと誤ってこちらのホテルを訪ねた際に、鼻で笑ったような態度でこちらのホテルではないと言った対応をされた。ただ、その後の他のスタッフが丁寧に案内して下さいました。 その数日後、こちらのホテルを予約してチェックインした際も、初めは軽んじた対応でしたが、デポジットに提示したカード(プラチナ以上のもの)を見て一変！急に手厚くなったので、海外の渡り歩き方を学びました。 エステの受付スタッフの質も人によって当たり外れあり。コースの説明もなく、プール利用の手引き等も無かったため、施術はブラックボックスであった。さらに、日本で受けるのと同価格もしくはそれ以上の価格を支払ったにも関わらず、エステスタッフの技術は素人同然。使われているオイルの説明も無かった。エステはオススメ出来ません。 お部屋は広く快適で、部屋から眺めるプールを合わせた景観が喧騒を忘れ素晴らしいものであった。間に一度再ベットメイキングやバスタブ清掃が入る点も価格相応でした。ただ、泥パックのような柔らかい石鹸が入った入れ物は、継ぎ足し継ぎ足しされているのか、中からどなたかの隠毛が出てきたのは気持ち悪かったです。こちらも全て入れ替えるべきです。 また、部屋の花瓶は空っぽで、部屋案内の際に後ほど花を入れに来るとのアナウンスがあったが、水を入れに来たっきりチェックアウトまで花が生けられることはなかった。 ただ、朝食はかなりオススメできるものであった。品数も多く、美味しかった。 などなど、合わせ考えるとマラケシュの価格からすれば超高級ホテルになるが、サービス面では釣り合っていないのかなといった印象がある。ただ、ハードの部分は素晴らしいのでまた機会があれば宿泊したいホテルである。

Inside Staff were exceptional, pool staff were hit or miss, the pool Bar staff were not very friendly. I would definitely stay here again. Room was fantastic.

Tout est excellent

This was not a Palace and should not be classed as a 5 star hotel. Poor sound proofing. Staff lack of understanding international English language. The front desk staff are probably the worst I have ever encountered in my holiday experiences. Very expensive for very poor service. Best advice I can give AVOID!

Hôtel magnifique. Personnels très agréable. Idéalement situé

It’s ok, a little bit tired and some features are damaged. Needs some investment, but it is fine.

Magnificent, vast property with astonishingly beautiful gardens. Excellent service at all levels, including helpful concierge. Tasteful Moroccan style decor in large suites with all usua five-star comforts. Terrific buffet breakfast.

Everytime I stay there I have to ask for the same things multiple times. They have big down internal com issue. Never received amenities even when I asked for them 3 days I asked for coffee capsule 3 times and when I called to follow up the IRD agent was so rude Ask for late check out as I returned from the casino at 6 am but yet they woke me up at 12:30 because they didn’t get my request while the agent before promised to put the note in

We’ve had the most wonderful short break at Es Saadi Palace, wishing we could stay for longer. Every part has been 5*: breakfast has every hot & cold option possible; delightful rooms & we appreciated an upgrade to a stunning suite with multiple indoor / outdoor places to relax. Though end January, great weather allowed relaxing in the sun by outdoor heated pool during the day & evenings using hotel’s spa, both welcome antidotes to the bustle of the souks which are a leisurely 25min stroll away. But what makes a Hotel is the staff, at Es Saadi Palace they are the friendliest and most helpful we could’ve wished for, every request, in every part of the hotel, was met with a warm & positive response. No hesitation in giving 5* review with a hope to return.

Hôtel first class Personnel gentil et sympathique Restaurant au top LA COUR DES LYONS mériterait d’être étoilé au Michelin Bravo pour l’authenticité et le professionnalisme de l’hôtel

Beautiful property with stunning gardens. The staff was exceptionally kind and welcoming. Highly recommend!!

The people and service was excellent. I really enjoyed my stay

Superbe palace avec un personnel souriant et toujours prêt à vous servir , on a adoré le séjour et hâte d’y retourner

I always stay at this hotel, and once again, it exceeded expectations! This time, we stayed at the Kasr, a private duplex with a terrace upstairs and a garden with direct access to the pool. It was incredibly spacious and comfortable—truly felt like home. We had two Kasrs with connecting rooms, which made it perfect for our group. The staff were exceptional, from the front desk to the pool team, housekeeping, and in-room dining—every interaction was warm and professional. The pools are massive and absolutely stunning, offering plenty of space to relax and enjoy. I can’t recommend this hotel enough—it’s a true gem, and I’ll definitely be back ♥️

1-Very noisy We could hear our neighbor talking all night 2-A salad and a fish took 1h20 min to arrive from room service 3- asked for matches to be delivered to the room but it never came 4- all bellmen staff were 5 stars and super friendly 5- TSA lady for breakfast was also 5 stars, we told her we had to wait the night before for food she made sure our breakfast was delivered super fast and personally came to apologize

Good location, nice and clean

Beautiful resort however they need to improve their service. Constantly had to go looking for someone to help and serve us at the breakfast place and at the pool. To charge this amount service should be impeccable.

Gentillesse et disponibilité de l’ensemble du personnel!!!! Taille des chambres et beauté de l’hôtel. Néanmoins il mérite un rafraîchissement à certains endroits, prévoir des serviettes de meilleures qualités et la qualité du restaurant à la piscine doit etre améliorée quand on pratique un prix palace

an amazing experience and service so kind that I thought it was not possible. try to speak a few greeting words in arabic or French