We arrived before 3pm, so rooms were still being cleaned, but Sarah "with a smile" found us a room on the first floor, secured it for us, called house keeping to find out when available. She then told us of close sit down food spots, and how to get to them. She told us about the side door being unable to use key card, "looked like someone tried to tear it off the hinges". Excellent worker, whatever one wants to see when first entering a hotel.