My stay at this hotel was extremely disappointing. It was my wedding night, a once-in-a-lifetime occasion, and unfortunately, the experience was far from what I expected from such a reputed hotel brand. My guests had come to decorate our room as a surprise, but instead of being supportive, the lobby staff repeatedly called them downstairs, making the process unnecessarily difficult. They even had a small child with them, yet there was no understanding or cooperation from the staff. The lack of empathy and hospitality on such an important day completely overshadowed our experience. I expected much better service, professionalism, and guest handling from a hotel of this stature. I am deeply dissatisfied with the way we were treated right from the beginning of our stay. This experience has left a very negative impression, and I sincerely hope the management takes this feedback seriously so that no other couple has to go through a similar experience on their special day.

Very good

Front desk staff are not cooperative.

Good stay

Amazing

Its good and decent

We were checked in to a room which was already occupied by another couple. it was most embarassing

Conveniently located. Loved the breakfast.

steep ramp approach for cars rooms are dated

Room service was little slow but overall good

The staff were plain incompetent and couldn’t arrange a replacement key. The bathroom towels were ntvreplaced.

Every thing is good. I am very satisfied. Excellent staff.

Nice hotel. Convenient location. Front office staff manned by freshers and trainees. They seem overwhelmed and not adequately trained. Room service and cleaning personnel are efficient. Hotel is next to busy road and a wedding banquet hall in addition to construction site. Rooms need better sound proofing. Overall it’s ok.

Nice

Staff overall is great . They do anything to make you feel at home . Hotel rooms need a little updating but over all good . Very clean. Happy customer.

The staff is good and responsive. Rooms are comfortable. The isle of non smoking floors though has a lot of smell of smoking. Location of the hotel is very good.

THERE WAS NO SUFFICIENT STAFF AT THE HOTEL AND THE ROOM SERVICE IS AVAILABALE ONLY UPTO 10:00PM. ROOMS WERE NOT SO BIGGER COMPARED TO THE PRICE AND NAME OF THE HOTEL. OVERALL IT WAS A WORST EXPERIENCE STAYING IN SUCH HOEL . INSTEAD I WOULD HAVE BOOKED THE PARK HOTEL RATHER THEN FORTUNE GROUP

The Air conditioners never work there so it’s very suffocating in the room, complained multiple times but no result.

Stayed for one night on a business trip. Very well appointed and clean and comfortable room, good location if you are at work at Navi Mumbai. Breakfast was great, and staff very helpful. I would definitely recommend.

Amazing service from all the staff. They ensured that the room was comfortable and they were courteous throughout the stay.