総合評価とレビュー aha Alpine Heath Resort

Good for a stopover between Gauteng and Natal/coastal region.

The stay was an utter disappointment. Very very noisy guests, loud music, screaming and shouting and loud parties. Impossible to relax and enjoy the mountains. Some guests were even driving up and down with music blasting from their cars. Check in was good and security at the gate very friendly. Depending on your unit you have to carry your luggage from your car a fair distance to the chalet. They should get golf carts to assist with this. The resort should really clamp down on noisy guests day and night.

Absolutely awesome tym. Will differnately do it again. Kids had an amazing tym. Thoroughly e joyed by all

not so nice

Truly amazing so much to do with kids and the resort is well maintained.

Within 15 min of checking in our cottage, we found 3 monster cockroaches roaming around the kitchen, bathroom and entrance. There were also big spiders in their web, which means the cottage hadn’t been properly cleaned before we checked in. Furniture was broken, there was no AC and the bedroom ceiling fans hardly ventilated the room, so It was very hard to sleep comfortably at night. For a 4 star resort, this was below average for my expectations. Check out time was 10am, we asked for an 11 am check out and reception agreed. At 09:30 am, the housekeeper was standing outside our cottage, watching us, waiting for us to leave. I had to go speak to her to tell her we were not leaving until 11 am. She was stunned and appeared to not know what to do. I had to tell her 3 times that we were not leaving the room for another hour and a half.

A size of room for family fit with us. Proper distance between rooms.

Séjour très agréable, beaucoup d'espace, les petites maisons sont bien équipées et bien entretenues. L'extérieur donne directement sur les montagnes, et le parc du Royal Natal est accessible en voiture en une quinzaine de minutes.

This is a classic location, location, location resort. Not that its other aspects are bad. The cottages are really nice and comfortable, but the location is so amazing that everything else is shadowed by it. We enjoyed a lot both the horse riding session and the walk to the nearby falls. The only weak spot is the food. Resisting buffets (which did not seem too tempting), we had to eat all our meals (which were pretty mediocre) in the charmless cafe. One night we ordered steaks which came out too done and tasteless. The two of us who protested, received excellent steaks as replacement - and I wonder why one needs to protest in order to receive good food. Other than the food, I would give it 5 stars, so perhaps this is ideal for self catering families.

It was amazing, amazing staff, venue - AWESOME!!!!!

Stay was ok. Chalet had been full of flies and was really uncomfortable. Aircons are needed

The trails and very scenic. Lodges comfortable and proximity to other areas of interest

The chalet are nice and clean. Reception ladies friendly and helpful. Only complain we're some waiters at breakfast and dinner. incompetent

Enjoyed stay

Renovations taking place - noisy! Could have been delayed until after the school holidays. The shop and restaurants are over priced.

Excellent service from staff.

Beautiful views, great comfortable accommodation. Check in was quick and efficient. Fabulous child friendly and family resort.

This hotel is very good for kids. The location is beatiful and there is a lot things to do around!

We booked for the mothers day lunch at 12.30 however after having our starter and soup when we got to the main course all the vegetables were finished, the chef did bring us roast potatoes but nothing else. We were advised that you were expecting a large party but I feel that this lunch was under catered and certainly not worth R165,00. When we were leaving I asked if there was somebody who could help us get our luggage to the car as we were 3 elderly ladies and it was difficult for us to carry and pull our cases over the grass, nobody arrived. Other than the above we thoroughly enjoyed our stay and felt that the chalet was very comfortable and well appointed.

It was a great vacation except the 1 chalet we had (booked 3) the downstairs toilet had a really terrible stench. We could not even walk past it if the door was open. Had to call maintenance and only the next morning did they sort out as it was late. I also had a problem with the cleaner in my chalet who had a terrible attitude. Infact it stank more than the toilet so to speak. When we spoke to her she just totally ignored us. I had to call the supervisor who I must say came very promptly and apologized. Other than that everything else was just perfect and we really had a great time. The resort is spot on when it comes to entertainment especially for the kids.