良い点:朝食が美味しい。レストランのスタッフは非常に良い接客。 悪い点:三日間の滞在で清掃なし。1日目、部屋の入り口横に、清掃が必要かどうかのスイッチがあることに気づき、2日目は清掃を依頼する。 清掃されておらず、夕方にそのことを告げると、安全とプライバシーの観点から毎朝、清掃の依頼をフロントにしないといけないと言われる。チェックイン時にそのような案内なし。清掃チームが既にいないので、タオルだけ受け取る。 トイレや洗面台の詰まりが酷く、水が流れない。 朝食の提供スピードは遅い、30-45分は余裕を見る必要がある。

Best service. Breakfast is really good.

Excellent hotel, amazing location, lovely breakfast and nice big rooms. Bathroom and bedroom rooms could do with updating and definitely in need of softer pillows but apart from that the hotel is perfect and staff are excellent

The parking was not available so assume it rarely is and but the car park on Bold Lane is close enough but about £11 for an overnight stay. The hotel felt pretty deserted but fine and felt safe enough. The shower temp wasn’t consistent but not extreme. Bed comfortable and slept well but black out curtains would be so beneficial especially in June. Check in was fine and the receptionist was lovely. Tea coffee basic but plentiful. Two bottles of water were very much appreciated.

Lovely old building, very handy for city centre. Stunning entrance hall, reception area and central staircase. Beautiful dining room. Incredibly polite and helpful staff. Nice breakfast. Would stay again.

It’s faded charm and wonderful, a great stop between London and Yorkshire, rooms not huge but fine for one night. Staff & bar too notch. We’ll definitely stay here again on our way north.

Staff were lovely and friendly and keen to help. After booking a 'Junior Suite' for a birthday gift, I was a little disappointed by the size of the room. I am not sure what made it a suite as it looked like a small double to me. We were on the ground floor with the view of a car park which a prison transporter would regularly pick up and drop off. Beautiful building internal and out. Breakfast had everything you needed. Stored our bags after check out until our train. Great location for City Centre

Located in historic part of Derby. Fantastic historic building. Very good breakfast. Very nice rooms

The hotel is centrally located and everything in the downtown is easily walkable. The hotel itself is a really nice building but it did seem a bit tired. Could really do with a refresh plus something outside (flags, flowers, etc. ) to make it seem more welcoming. A big setback was the inoperable air conditioning for our entire stay - which we were not advised of until after we asked how to get it working. This occurred during the hottest bank holiday on record and the heat inside our room was punishing. That being said the staff were all friendly and helpful.

Beautiful hotel …the historical and architectural details were fabulous and the room was very comfortable. However, they advertise a restaurant which does not exist unless you book ahead. Very disappointing!

Main entrance is beautiful. Beyond that quite run down.

The bedroom was on the small side. The ensuite looked like it had been recently updated unlike the bedroom which was a little tired. The air conditioning was not available. The best thing was it's location. Everything else was a reflection of the reasonable price

We are both 60 and was given third floor and the lift wasn’t working, there was no one around to ask if there was a lower floor available, overall the location was excellent the room was clean and comfortable we would stay again

Must have been a beautiful hotel in its day but now it’s very tired, no staff, no working lift, or working aircon, lightbulbs blown. Such a shame really because the location is ideal and there’s a cheap carpark around the corner

Good size room, comfy bed and nice touch with bottled water

Agree with all the other reviews - nice historical building in a central area, and lovely friendly staff. But room was rundown - dusty throughout, musty odour, lots of rust and limescale in the bathroom. Bed was comfy. A fine experience. Lift wasn't working.

Beautiful hotel in a perfect town location.

Obviously you can’t expect luxury at the price they charge, but this is absolutely fine as a cheap base for one night.

The hotel room and entire top floor was incredibly hot which is not nice in hot weather, this wouldn’t have been a problem if the air conditioning wasn’t broken on the entire top floor. There was also no way to change the temperature of the water in the shower so that was also very hot and it gave off a strange smell when used. Hotel lift was also broken the entire weekend and being on the third floor and no staff offering to help in a 4 star hotel seems a bit of a let down

Very quiet area of Derby and very close to ships, pubs, etc.... Will definitely stay here again, beautiful building