Great staff and room

Our room No 233 had faulty air conditioning control unit during our 7 night stay. Couldn’t set the temperature it was either on or off meaning very cold or very hot.Hotel engineers couldn’t fix it needed a part hotel was full no other rooms available. Hotel agreed via Expedia to refund one days stay compensation 423 euros. Hotel produce paperwork they signed I signed payment via credit card. Expedia contacted me this morning the hotel had reversed their decision and there would be no compensation. This after I had checked out and on way home. Not what you would expect 5 star hotel. Emails to prove this

Rooms are tired and broken lets the staff down actually such a shame. Noisy room terrible Construction view

The hotel is convenient located near bars and restaurants, an outstanding spa, with friendly staff and service throughout. The breakfast is amazing- lots of options both buffet and options from the chef. The rooftop is wonderful, shame it is adult only. The room was shared with 2 adults and 2 children. The bathroom area could have been more discreet. Though robes and slippers were provided which helped. Would stay here again.

Great location. Service very hot and miss, room not cleaned properly each day to standards you would expect for 5 star hotel. Kids loved pool

Minha estadia foi maravilhosa, aproveitamos a piscina e o spa do hotel. O hotel fica perto da Marina onde tem muitos restaurantes e lojas.

4 days fly and flop it was perfect

Ziemlich es ist “uns egal wie es den Gästen geht” Einstellung Überfüllter Pool laute nicht rücksichtslose von den Eltern oder Personal überwachte Kinder Adults only Teil am Dach ok auch wenn kaum aufmerksame Bedienung Early check in oder spät Check out ( als Gold member) undenkbar

Amazing hotel !

Very nice hotel, super friendly staff, superbe breakfast with chia pudding and acai bowls and even cava, we had a stunning room spacious and aesthetically pleasing. The only downside that the bar was closed rather ealry.

Not for adults, good for young families Expensive and rooms/bathrooms quite tired Shower leaked wasn’t the cleanest Breakfast good and staff and breakfast very helpful Not a 5 star hotel Wouldn’t return

Staff very unresponsive, not clean, bad location

10

Great place would highly recommend

The location is excellent. The service was ok the staff were not very friendly and the hotel is a bit run down.

Beautiful hotel with a theme of tranquility and wellness. Friendly and welcoming staff always helpful. Rooms are very comfortable and of good size with everything you would need. Fabulous breakfast quality and choice. Lovely spa area and good gym. No complaints.

Tres bien

I was initially a bit concerned by other recent negative reviews however I couldn’t fault our stay. On check in we were greeted with a glass of cava and bags taken to our room. Room was lovely and had a great view of the pool. The room was cleaned every day with fresh towels and bottled water provided. The rooftop pool was lovely and peaceful which we used for the duration of our stay. Breakfast was great with lots of choice and we appreciated there were a la carte options included. The staff on the front desk were pleasant and helpful. They provided recommendations and would order you a taxi as required. Overall we had a great stay and would return.

L’hôtel nécessite un gros rafraîchissement, le mobilier étant très vétuste et sale surtout les transat à la piscine qui sont vraiment degeulasses

I reserved and paid for a room with a bathtub. They gave me a different room than want I paid for. The room is not alike the picture of Hotels.com. I complained to the front desk explaining that my fiancé had a surgery, she cannot take showers , that was why I paid and reserved for that room. They sais its the same room but without a bath, they refused to change us saying the other room is not available at the moment. So Basically its a bait and switch. I complained to hotels.com, they tried calling but could not discussed with the hotel Because of the language barrier; they hotel employees speak only Spanish. We end up with a lower quality room, no-one care and we received no compensation. It is not acceptable and not a way to treat guests.