Staff were very helpful and kind! But fixtures and facilities are need to be improved. A hair dryer was broken so I asked another one but that was also broken. Since I have changed the room on my 2nd day then a hairdryer in that room was broken again! Socket were very few. Lightning equipment were very few then room was dim so it was hard to me to read a book. Heating appliance's switch was stopped at the hotel 's foundation.At other hotels I could adjust heating appliance's switch in our room. (Since I wanted our wet clothes dry so I asked that then they gave me another portable type heating appliance.) Asking those things them were troublesome.(Staff were very kind!) On a bed there was just heavy fabric but no soft like futon(it was at other hotels)then feeling in bed was not good. Somebody 's hairs were on cushions and were inside of the dressing table's drawers.

The quality of the hotel was exceeded only by the quality of the staff. Everyone was courteous, helpful and accommodating. The rooms were comfortable, especially the mattress, and the bathrooms crystal clean. And the breakfast was outstanding. The Arbutus gets our highest recommendation. I

great hotel

Clean, friendly, and walking distance to the charm of the town.

The atmosphere was lovely, the staff was fantastic. My room was facing the street so quite noisy but I’m a heavy sleeper so I was fine. The shower had hair on the floor when I got there and I couldn’t tell if the floor was just old or not quite clean. Overall a fine stay considering the main goal was to go around the ring of Kerry, not to stay in my hotel room! The location was great for nearby eats & pubs too.

Wonderful one night stay at Arbutus Hotel in Killarney. The location is fantastic. The room was wonderful and the service top notch.

Centrale et spacieux

Hotel although clean and comfortable is very dated.

A nice looking transitional hotel. We enjoyed.

Perfect location for walking to shops, restaurants, and pubs.

Wonderful staff and very spacious rooms. Stayed in a triple room (for 3 people) and it was more than big enough. Very warm feeling in this hotel. Breakfast in the morning was really good. Good quality food and you can tell they put their heart into their service. Bathrooms are nice and spacious. I would stay again.

Dated, but good location and breakfast good.

We had a great stay! Everyone was super friendly and helpful. The room was cozy and the hotel is in a good location and very charming.

Very welcoming. Classic and beautiful hotel. Great breakfast. Great location in center of town. Abundant restaurants to walk to and 10 minute walk to train station.

A great location in the center of town and a kind, helpful, and responsive staff z

It was a lovely stay would stay again

Three generations of family thoroughly enjoyed the stay. The character of the building is charming, the food delicious, and the staff are amazing! We also loved the location, near the Christmas Market.

The reception was amazing. We arrived at 11:30 pm and had a warm greeting.

Amazing experience. Don’t hesitate

Very clean, bathroom was all tiled-- very nice.