・このホテル内の部屋との前提でエクスペディアで部屋の予約をしたが、実際に予約されていたのはこのホテルが運営する、ホテルからチェスター市街地と反対方向に徒歩5分程度の場所に所在する別の宿泊施設であった。エクスペディアのサイトにや予約コンファメーションではそのような情報は確認できず。 ・当初チェックイン時、上記のことを知らないまま、フロントに予約の名前を伝えた上で、駐車場について案内を求めたところ、割引料金が適用される提携の駐車場の案内を受けたのでそちらに車を駐車して、再度ホテルのフロントに戻ったところ、別の担当者と話をしていた、最初に応対したフロント担当者が、私の姿を見るとそそくさと席を外し、別の担当者が応対。その担当者いわく、上記の通り予約されている部屋はこのホテルでなく別の場所であること、そちらの付近に駐車場がありそちらに駐車すべきであること、既に駐車してしまった駐車場の料金については自己責任でありホテル側は責任を負う意思がないと。 ・当初応対した担当者の責任感の欠如、次に対応した担当者の高圧的・侮蔑的な態度について、大いに不満。

The hotel is funky and fabulous! The team are extremely friendly and helpful! Only point I’d make is hotels.com are selling stays in the apartments that they shouldn’t be so ended up moved into the main hotel.

Clean room, nice open air pavilion, great location.

Great cocktails, lovely room, friendly staff and relaxed vibe.

Stayed in the loft no2 Air conditioning needed and good Room felt a little tired needed some TLC. Breakfast was good - choose off menu

What a great quirky place this is. We'll be Staying here again for sure

What a delightful find, full of character, imagination and fun. Staff welcoming. Room very comfortable as was the bed, and the air con most welcome. If anything to pick at, we couldnt finish the breakfast, there was so much. Will definitely be revisting.

Very close to food place. We stayed one night excellent

Gorgeous apartment,loads of room for the kids! Im not one to complain but id say cleanliness wasn't great. The floors were dirty,my boy walked around in socks and they were that black I had to bin them..! The blinds were pitted in every room and some didnt work properly. My little girl cut herself on her foot slightly for the jagged edge of the bottom of one of the baths. No telly's in the room worked which was a bit of a pain as the kids wanted to chill in bed in the morning and watch TV,so they couldn't. Other than these few things the room was good!

Lovely hotel, very bougie, loved the room, we stayed in the Queen Mary’s loft room, having the double bath was really unique! Staff were very polite and helpful. Negatives, the hotel was cashless and the kitchen was closed so we went out to eat however there is so much choice in the city centre.

We stayed in the apartments, they were beautiful and in a great location, nice and quiet and lovely comfy beds!

Very quirky and we loved it. Staff were great, and very well located for everything

Nice thank you so much xx

I was impressed actually. Very nice location and spacious rooms . Food was amazing

The apartment was lovely and well appointed. Convenient location.

Great location. The room was nice, if a little warm, the A/C wasn’t very powerful and our fridge didn’t work. However the room was very clean and had a nice feel to it. The hotel in general had quirky decor which was interesting to look at. The breakfast was ok, but we were disappointed there wasn’t any cereal, pastries and other help yourself items. The staff very very friendly and helpful. Overall we enjoyed our stay.

Room was excellent, however some slight damage to the shutters did spoil the overall appearance of the room a little but not enough to be too concerned.

Great place to stay in Chester

We stayed here for 1 night and it was our first stay in Chester as part of a large group. We received a lovely welcome upon check in and the staff were lovely and attentive and super friendly. The hotel was really clean and maintained to a high standard. The rooms were a good size and nice and modern. If and when we come back, we will definitely be booking here again.

Really central location for visiting and exploring Chester. Nice rooms, helpful staff and nice breakfast. Music does go on till 11 at weekends but it’s turned down around 10