・このホテル内の部屋との前提でエクスペディアで部屋の予約をしたが、実際に予約されていたのはこのホテルが運営する、ホテルからチェスター市街地と反対方向に徒歩5分程度の場所に所在する別の宿泊施設であった。エクスペディアのサイトにや予約コンファメーションではそのような情報は確認できず。 ・当初チェックイン時、上記のことを知らないまま、フロントに予約の名前を伝えた上で、駐車場について案内を求めたところ、割引料金が適用される提携の駐車場の案内を受けたのでそちらに車を駐車して、再度ホテルのフロントに戻ったところ、別の担当者と話をしていた、最初に応対したフロント担当者が、私の姿を見るとそそくさと席を外し、別の担当者が応対。その担当者いわく、上記の通り予約されている部屋はこのホテルでなく別の場所であること、そちらの付近に駐車場がありそちらに駐車すべきであること、既に駐車してしまった駐車場の料金については自己責任でありホテル側は責任を負う意思がないと。 ・当初応対した担当者の責任感の欠如、次に対応した担当者の高圧的・侮蔑的な態度について、大いに不満。

Great place to stay in Chester

We stayed here for 1 night and it was our first stay in Chester as part of a large group. We received a lovely welcome upon check in and the staff were lovely and attentive and super friendly. The hotel was really clean and maintained to a high standard. The rooms were a good size and nice and modern. If and when we come back, we will definitely be booking here again.

Really central location for visiting and exploring Chester. Nice rooms, helpful staff and nice breakfast. Music does go on till 11 at weekends but it’s turned down around 10

Here’s a polished review you could post: My partner and I recently stayed at Oddfellows Chester when attending Chester Races, and we had a fantastic experience from start to finish. What really stood out was the exceptional customer service. The staff were incredibly polite, professional, and welcoming throughout our stay. They went above and beyond by allowing us to access our room earlier than expected, which made a huge difference to our day and gave us plenty of time to get ready for the races without feeling rushed. Nothing seemed too much trouble, and every member of staff we encountered was friendly, accommodating, and genuinely focused on making our stay as enjoyable as possible. The hotel itself was lovely, but it was the outstanding service that made our visit memorable. We would highly recommend Oddfellows Chester and will definitely stay again when we’re next visiting Chester.

Very quirky but in a nice way. Very clean and staff Very helpful. Would definitely go back.

All good

Great hidden gem, ideal location, friendly staff and room was clean and big, couldn’t fault our stay , we will certainly return

The hotel was clean and in good shape. The room was perfect apart from the toilet being behind the shower cubicle but that was my fault for booking this room style. It felt quite exposed even with the glass door shut. Great stay and in ideal location.

GREAT STAY AS ALWAYS

Our room was spacious, clean and tastefully decorated. The Hotel was interesting, quirky and "different " from the norm. There were different areas to enjoy both in and outside. The decor was amazing. The restaurant was accessible and again quirky in design. The food was delicious 😋. All Staff were friendly and helpful.

Duplex was a lovely modern accommodation. We had an amazing stay.

The room was spacious, large beds, ensuites and a lovely big living space. The lighting was a bit dim, more lamps would be good. Small things didnt work well, ie, no bedside lights, front door wouldnt lock (except for the yale), a bulb was out, we scouldnt get the phone to reception to work and wifi didnt work either. Some of the blinds need fixing too. However, lovely linen, comfy beds, great location and quiet.

Air conditioning was great. Located perfect for shops restaurants and close to river for nice walks.

Staff were really helpful and the apartment was clean on arrival

Glad we chose this place. Lovely room and in a good location. More interesting than many hotels. Over a noisy bar, so not the best choice if you want an early night at the weekend, but otherwise highly recommend.

Kind offer of a drinks voucher as we were leaving before breakfast was due to start. All great Thanks

Great location. Comfortable room and bed. Fantastic staff.

Great location and proximity to shopping, eating and drinking. Great team in reception and the bar area, nothing was too much trouble for anyone, big smiles and laughs from everyone. Really unique quirky room that was comfortable and had everything you could possibly need. We’ll definitely be back.

Great central location and clean room, local shop less than 2 minute walk.