ホテル自体は悪くない。鉄道駅からやや離れているが市の中心部からは頻繁に公共バスが出ていて移動には困らない。問題があったのは私が女性従業員にお願いしたことがきちんと行われていなかったこと。2連泊して2日目の朝「今日夕方私が帰ってくるまでに部屋をきれいにしておいて。」、「今日の夕方までに私の出した洗濯物を洗っておいて。」と頼んだのに両方とも行われていなかった。私は一晩着るもののない状態で過ごした。女性従業員の勘違いが原因だった。この件がなかったらホテルが自前でランドリーサービスをやっていること自体は評価できるので総合評価4であげていた。

Very good breakfast and very good lady taking orders and delivering food. Entry system tight but often failed first and second time. How does spouse access the hotel and room, if lead person is temporarily absent?

Very clean and serviceable room. Breakfast was good and excellent overall value for money.

I was very disappointed at our ‘deluxe’ room. It was very small, our view was a wall and really nowhere to put clothes. Not deluxe in my opinion. the bathroom was lovely good quality and clean and the breakfast was brilliant. I personally didn’t like the ‘let yourself in’ system but it worked

Room was clean and adequate for overnight stay.However shower took approx 10 mins to get warm also shower head holder was broken and couldn't be moved up or adjusted.

Great value. Easy self check in. Great breakfast

Clean and comfortable, good breakfast. Would definitely use again.

The 'self check in' is very impersonal, no staff on site at all until breakfast time. There was no evening meal on offer, I had to go to the local pub for food.

economical

Dales gate is in a great location for public transport and had very clean and comfortable rooms, the full English in the morning was excellent

Extremely odd and impersonal as all checkin, room, checkout is through electronic door locks - quite efficient but feels like nobody cares. Did not see a soul from arriving to leaving.

Usual easy check in and excellent breakfast

Self check in via a coded entrance at the rear of the hotel was the first challenge and when we finally mastered this, we realised that the hotel was unstaffed and we were faced with climbing two sets of narrow winding stairs with our luggage (no lift - not mentioned prior). The advertisement for the hotel clearly shows "restaurant". what it doesn't say and what you don't find out until you arrive is that it does not provide any evening meals and there is no bar. The Welcome pack in the room has a printed leaflet advising this and suggests the alternative of the Roebuck Inn which is a short walk from the hotel, which my wife visited, only to find out that this establishment has been closed for some time. With no staff available to ask about other alternatives, we had to resort to getting back in the car (after an already long driving day) to look for somewhere else to eat. This, on a warm spring Saturday evening proved impossible as everywhere was full and instead of a relaxing meal, we ended up over an hour later with fish and chips - not what we had anticipated at all. Poorly advertised with incorrect and misleading information and although the room itself was adequate, not value for money. More information from both Hotels.com and the hotel website should explain the above fully.

Wasn’t too bad very dated

Good value for money

Car park round back of property. Great entrance instructions via email. A bit dated on stairs and hallways. Room was tidy, bathroom dated. Lots of coffee, milk etc in room. Breakfast was great, multiple choices. On the whole a good stay.

The hotel is no way a three star at the very best it only a two star And the communication was very poor as we were not told about a change of room to after we phone management. I Also felt that the sheets on the bed are not clean and we decided not to stay that night because we thought the hotel was so poor

Nice friendly, clean & efficient. Will stay here again. Thank you.

Good base for the area

Good breakfast, quiet location