とても清潔で快適なだった

フロントの対応がイマイチだった。

フロントの対応はわかりやすく的確で心地よいものでした。部屋はシンプル、必要なものは揃っていて清潔です。地下鉄の駅から少し歩きます。用意した現地wifiの位置情報の精度が悪く、地下鉄駅を出て最初は方角がよくわからず戸惑いました。すぐ近くにルクセンブルグの大使館があり、治安は大丈夫のようです。周辺にレストランやスーパーがあり便利です。

Foi tudo melhor que o esperado. Pessoal muito prestativo e acomodação excelente.

Room was clean and tidy everyday. Staff is very kind and helpful. Breakfast menu should be refreshed every now ad then. Nice to have - coffee at the lobby / reception area (currently N/A)

Minha experiência no The Cross deixou a desejar. Tivemos problemas com a máquina de café desde o início da hospedagem, e mesmo relatando a situação saí sem tomar café. Além disso, o quarto não oferecia nem ao menos água de cortesia nem comodidades básicas que normalmente se espera de uma hospedagem desse padrão. Outro ponto bastante incômodo foi o problema com a porta/ fechadura do quarto, que persistiu durante toda a estadia e acabou gerando desconforto, irritação e insegurança. O mais frustrante foi lidar diariamente com o problema da fechadura. Imagine chegar exausto depois de um dia inteiro de passeios e simplesmente não conseguir entrar no quarto. Em todas as diárias, tive que descer até a recepção pelo menos duas vezes para tentar resolver a situação. Isso gerou um desgaste enorme e comprometeu totalmente o conforto e a tranquilidade da hospedagem.Infelizmente, esses problemas impactaram negativamente a experiência como um todo.

Hotel was a bit away from city center which is what we wanted. Nice neighborhood, we walked to the train station and there was a fantastic family owned restaurant on the corner.

Did not have breakfast.. air conditioning was good

Beautiful setting, warm and friendly staff, large comfy room

Staff was very friendly and helpful. Breakfast was presented with a variety of excellent choices

Quarto bom e café da manhã

We really enjoyed our stay in Rome and the Cross Hotel was the perfect place for us. The staff was super helpful with suggestions about getting around Rome, things to see and accessing the hotel amenities, when needed. Proximity to the Manzoni metro was the best way to get around Rome. The room was modern and clean (with its own bathroom, of course). The breakfast offered a good selection of pastry, protein, fruit, etc. A special shout out to Alessandro, Roberto, Augustina (I think that was her name, I'm sorry if I got it wrong), as well as the gentlemen (no name tag that I can remember) who was very helpful with us and we saw help a couple even as he was going off duty. Excellent staff!

Staff was exceptional! Spoke English and very kind. Rooms were average. Outside lounge area was nice !

Falta mantenimiento al edificio, pasillos sucios

The hotel is very clean and well maintained. There is a bus stop just in the front entrance what is a plus if you’re arriving late from attractions or dining. Also there is a metro entrance about 10 minutes walking. The staff was super helpful and showed us the shared areas to relax. The buffet breakfast was great to a whole day out. Up to my knowledge, the hotel doesn’t count for lunch or dinner. There is a parking if someone arrives in their own car. I can recommend this hotel.

They were told way in advance that we would be going with two mobility cards for handicap and yet the hotel was not very accommodating with this requirement. We gave them all information way in advance when booking was made.

Personnels très aimables. Chambre très propre.

Breakfast was fresh and the A/C was cold. Staff was very accommodating and helpful. The bathroom could have used more hooks/bars to hang up towels and more counter space for getting ready in the bathroom. We had a deluxe room.

Very friendly staff, comfortable rooms, convenient location. Excellent place for Rome visit!

I would stay here again.