とってもアットホームなホテルで、清潔感もあり立地も落ち着いた場所で素敵な思い出となりました。 朝食はこぢんまりとした感じではあるので、そこはあらかじめ理解しておくといいかと思います。

立地は良い。部屋が狭い。部屋の造りは電源も多く、使い易い。 ホテルは一部エレベーターが無く、階段を利用するので、荷物が重い場合には、スタッフを呼ぶ必要がある。

地下鉄バスともにアクセスが良く、目の前に自然史博物館、その先にV&A美術館という立地で観光しやすかった。室内、洗面バスルームの広さともに十分にあり、過ごしやすかった。

環境・治安もよく、施設内も大変清潔で快適に過ごすことができました。

ﾎﾃﾙｽﾀｯﾌもとても優しく丁寧で初めての一人旅でしたが安心して宿泊できました｡他のお客様も大人の方ばかりでﾎﾃﾙ内で大きな声での会話も一切なく､とても静かで､ﾍﾞｯﾄは持ち帰りたいくらい快適でした｡ 敢えていうならﾊﾞｽ停がもう少し近くにあればより便利だったかな､と思いました｡

Quiet location and staffs are very helpful.

Staff was very helpful and friendly

Brilliant! Staff were amazing. I usually stay at the hotel down the road but now I found this ill stay again.

Veldig hyggelig personal, hjelpsom og sympatisk.

Excellent hotel and service to a reasonable price. Great area - a little calmer

Great, friendly staff. Excellent location. Would stay at The hotel again.

Excellent location, friendly and very helpful staff. Rooms were well appointed and air conditioning systems worked well. Breakfast was limited but fine.

The hotel is a five minute walk from Gloucester Road Tube and close to Kensington Palace and the Albert Hall. There are shops and restaurants within ten minutes walk. The room interior was very clean and the bed was large and very comfortable. The bathroom was also very clean, the shower was super powerful and hot, the towels were large, but the room would benefit from having a makeup mirror. The reception and bar areas were elegantly decorated and comfortable. And the staff were very friendly and helpful. Only minor quibbles - our room was on the ground floor between the reception/bar and the dining area. We stayed on Friday and Saturday nights and it was quite noisy from early in the morning. And we had a small balcony which would have been lovely, had it not been covered by pigeon guano which was quite unpleasant. But, on the whole we had a very pleasant stay and we would stay here again.

Room was small but okay. Soundproofing not great - there was noise from the corridor that woke me up late at night and early in the morning. The latch on the bathroom window was broken which meant it could be opened from the outside, and the room was on the ground floor, which was not great. On arrival at the property my card was pre-authorised with 5% of the room rate, which was presented as just in case I used any items from the fridge; on departure this was instead described as an optional service charge. Costs should be inclusive of this; pay your staff properly and be up front about the cost!

I stayed at this hotel recently and unfortunately the experience was pretty mixed. This hotel has a great location and friendly staff, which were definite positives. The themed rooms are fun and our balcony was great, though the decor felt a bit dated. The lounge area was also nice. Unfortunately, there were several drawbacks. There was major sidewalk and building construction outside, making it difficult to reach the front entrance. The rooms are quite small with almost no storage—no dresser or place to put clothes. The bathroom fan didn’t work, the walls were very thin (we could hear our neighbors’ phone notifications/tv/toilet flushes), and amenities were minimal aside from basic toiletries attached to the shower wall. The elevator setup is also inconvenient—guests on upper floors have to switch elevators, which could be difficult for anyone with mobility issues. The biggest issue for me was that we had to leave two days early. Although we booked through Expedia and prepaid, the hotel ultimately decides on refunds. I wasn’t expecting a full refund, but a partial refund for the unused nights would have been appreciated. They declined. Overall, I found the hotel pretty bare-bones and disappointing. I wouldn’t recommend it for families with kids, elderly travelers, or anyone with mobility issues.

Personnel très aimable et disponible, chambre agréable avec petite terrasse, une très bonne adresse londonienne

The staff are lovely, the location is great and it’s good value. It’s a lovely place to stay, our only negative is that the pillows and bed were not very comfortable. The bed felt like two beds pushed together so there was a hard ridge in the middle.

Staff was extremely helpful when I had a work emergency.

The staff were very welcoming and courteous. The hotel itself was very clean and being so close to a tube station and the Natural History museum is a big bonus. Our room was very clean, although the only comment to have about the experience was I wis there was more milk and sugar in the rooms as you quickly run out with a single drink and there weren’t any sugars or sweeteners in ours. Otherwise great for our short stay and would come again.

Room was amazing! Beds are comfy. We had a great stay! Thank you very much