とても快適に滞在できました。

すべて良かったが、特に朝食が素晴らしかった。これまでに泊まった五つ星ホテルの中でも、コストパフォーマンスを考えるとここがナンバーワンかもしれない。

旧市街の北東入口付近にある素晴らしいホテルです。

コーヒーメーカー故障、交換も不調。 屋上は封鎖。 朝食はパンが多く、野菜・果物・魚介少ない。

The location is excellent. Friendly staff. Only 15 minutes from airport. You can get a great view of the port and fortress. The buffet breakfast may be the best we have seen in the U.S. or Europe. We highly recommend a local restaurant (Veneto) that is just two blocks up from the side entrance on the right hand side. Great food, excellent prices, and outstanding views. Also recommend the history museum. Great summary of island’s history, including involvement in WW II.

The food choices were extensive, something for everyone. The staff from the breakfast to upstairs bar to cleaning services were excellent. Everyone was warm & welcoming, plus always wanting to hear what you got to see while visiting their island. The hotel was Extremely clean, the floors sparkled. The hotel is striking in size and decor. The only 2 things they could improve for a 5 star, the spa needs music, lighting and a menu of options. And if you are going to have a balcony, a chair or 2 would be nice to sit outside so you can enjoy the view

Wonderful vintage hotel with a modern high standard of renovation, in great location overlooking the historic harbour. Spacious well designed rooms and helpful staff.

Enjoyed our stay very much. Staff super friendly, welcoming, helpful, and polite. Breakfast was very good. If I had one suggestion, it would be to reduce the amount of desserts and sweets offered and replace with more hot food options such as waffles/pancakes, omelets to order etc. however, this was low season so I guess there is a concern about wastage

The gym was a disappointment as it was by reservation only with a $30 charge per person. This did not work for us.

Staff was very helpful. They called to ask if we would need a taxi the next day when we were leaving. Taxi service was supposed to be striking that day. We had a rental car so Taxi was not needed.

Not Used this time

Clean room and good staffs

All good.

Our room was spotless and was cleaned daily by efficient & polite staff. The entire staff were very professional and very easy to deal with. The morning breakfast was fantastic with lots of choices. We stayed there for three nights and enjoyed our stay very much.

The breakfast was amazing!

Grand opulent and old glory hotel with friendly staff in a central location in Heraklion. Would visit again.

This is a 5 star hotel with really nice decorations. Everything is perfect: breakfast is fantastic, staffs are super friendly; location is great, walkable to all favorite places.

Ausstattung des Zimmers war i.O. bis auf den unbequemen Einstieg in die Duschbadewanne. Sauberkeit (Fußboden) könnte etwas besser sein. Frühstück top. Personal besonders an der Rezeption sehr freundlich. Gastronomisches Angebot ausserhalb des Frühstücks ausbaufähig.

Genomgående bra! Rent , snygg inredning, bra läge , fantastisk personal och doftar gott.

Slightly aged building and amenities, still great, friendly stuff, clean, everything worked well. Amazing Terrace on the 5th floor with a great view to the harbor, especially in the morning for sunset. They offer turndown service. The room on the first floor was a bit noisy during the Saturday night traffic. Can recommend also in Winter, great value for price.