We overall enjoyed our 4 night stay. There was miscommunication at the start, where one male receptionist insisted over email that we had not paid for the room, and Expedia could not resolve the issue quickly. This caused unnecessary anxiety as we had to do remote check-in at night. The female receptionist the next morning helped to clarify that payments went through. The room is spacious, warm and clean. The tap was installed a bit funnily (rotates about 90 degrees instead of 180 degrees), but otherwise not much issue. Fire alarm went off one night but it was quickly resolved.