総合評価とレビュー Crowne Plaza LONDON - KINGSTON by IHG, an IHG Hotel

スタッフの対応がいい。

4階に宿泊しましたが、ちょうど工事を行っており、カーテンを開けると工事業者の人と目が合うような状況で昼間もカーテンを開けることが出来ませんでした。また、部屋に冷蔵庫が無く、冷たいものを飲むことが出来ない（自動販売機も無く、ロビー横のバーで購入するしかない）、スーパーマーケット等で購入してきたものについても封を開けたものはすぐに消費しなければならないなど不便が多かったです。

目的地までには徒歩も可能な点が一番の理由で、選びました。場所柄、朝食付にしましたが、夜も併設のレストランで食事をいただくことができたのは便利でした。同僚の部屋がバスタブ付だったのに比べて、私の部屋はシャワーのみだったのが残念でした。障害者の方が泊まれるような設備が施されている部屋でそのためにバスタブがなかったのかもしれません。でも、そのようなリクエストをしたわけではなかったので、その点だけが残念でした。

ツインルームでベッドは二つということだったのに ダブルベッドと簡易ベッドにはがっかりでした。予約時点で確保しておくのが常識だと思うのですが。フロントに電話しましたが、ないから仕方ないですねとあっさり。イギリス各地を周りましたが朝食付きの設定もなく大変不便を感じました。

Staff were fantastic - icing on the cake!

Parking is too far from the building. Breakfast on Sundays 730-930 is excessively early!!

Very friendly and helpful staff and a very comfortable room. Excellent value.

Very modern, great to have air con and parking. Also a great location for walking into Kingston along the river, or to Hampton Court Palace. Surbiton also a great place to go for a drink and something to eat. Hearty breakfast with everything you could want, and bar offered cocktails.

Excellent 4 night stay.

Bed was shocking! Sunk in the middle, no shower gel, room service was a joke and overall very disappointing and NO I would not recommend

The location is great, the rooms are fine and a/c is a definite plus over budget hotels. Was quite surprised to find the bar closed very early and there are no vending machines for bottled water or snacks when everything else is closed. The staff were using the pandemic excuse. But I have no idea why the pandemic would affect the opening hours of the bar. Breakfast was buffet style with a good selection and freshly cooked.

Parking - not good. And thats the first impression you get of the hotel

Good breakfast!

Everything was fine the only things I was not happy with it was parking because was behind the hotel.

We only stayed one night but our room was lovely very clean and had everything you could ask for in a room . If I had to stay anything negative it would be that we had a balcony but nothing to sit on, other rooms had tables and chairs but for some reason ours didn't, it was a lovely morning would have been nice to sit out with a coffee and watch the boats on the river

Staff fabulous

Very clean, very friendly, great breakfast !! Rooms were lovely and a proper hotel !

Good staff attitude, good breakfast especially towards food allergy. The clealiness, could be better. Dirty linen, cobwebs in rooms. Used glasses in the room. Some rooms had no tissues, Coukd not use onenof the beds as nonl linen , no duvet cover despite asking for one.

very overrated hotel - expensive for what you get and beds uncomfortable. Did not like fact of the £50 up front hold charge on credit card - still not cleared bank after 7 days!!!!

Can't fault the reception staff. Nor the bar staff for that matter. All very cooperative and friendly. I hope the hotel recognises these valuable qualities and give them all a pay rise. PS. The plug in the bathroom sink represents a significant initiative test. But the the leaver to release the plug is hidden directly behind the tap and so out of sight.