Great experience love it

We enjoyed the hotel and amenities. The only concern we had was the response of the concierge, room service, and front desk. We requested for the mini bar to be refilled on 4 ocassions and this was not done in a 3 day period. We were dissapointed as the only thing we had requested was bottled water. We ended up having to bring water from the near bar as numerous attempts received no results. This was a special occasion for my husband and I, so I requested a bottle of wine/champagne with a small cake to welcome us. This was requested 5 times, through phone prior to our arrival, in person once we arrived and 3 additional times through concierge. It appeared staff was not interested in filfulling our multiple request. At one point they said their system showed the request filled eventhough we were in the room and told them this was false. Finally, the evening prior to our early departure we received the small cake and bottle of champgne. Dissapointed of the oversight and lack of attention to us as guest. But the rest of the visit that did not required individual request was great.

The pool was so fun! Water aerobics and the dj were great. The swim up bar was clean and the bartenders were efficient.

Good times

The property is amazing and the workers are even better

Super cool

Great property, nice beach, very clean food was good but not great. I did not like the $100 accidental damage deposit per night .

Excelente

Realmente decepcionada de este hotel ,la limpieza tienen que mejorarla grandemente ,la animación es solo cuando hacen actividades y luego ya dejan cualquier música repetitiva mil veces.La comida del buffet horrible ,la semana entera la misma comida,sin variación alguna,decepcionante ni buen sabor tenía .No recomiendo este hotel ,ni mal gasté su dinero ,ni pasé unas vacaciones infeliz con su elección .

Love the place but needs to prove

A experiência foi péssima. A excessão de alguns colaboradores (recepção e área da praia) todo o demais foi um fiasco! Já havíamos ficado no hard rock antes inclusive em outros países mas o nível do hotel caiu muito! Simplesmente tudo no hotel eh pago a parte, todas as atividades tem um cobro extra, até restaurante pago a parte eles tem! O serviço de quarto não funciona, não haviam nem toalhas suficientes para a família no quarto, várias instalações estavam sujas com lixo jogado pela propriedade, várias coisas quebradas ou não funcionando… pedimos room service 2x em nenhuma delas o pedido chegou! Não se iluda com o all inclusive pois chegando lá vai ter que pagar tudo à parte ou enfrentar filas e longas demoras pra qualquer coisa. Estávamos comemorando um aniversário que avisamos e encomendamos um bolo com antecedência, nunca chegou. Staff mal preparado instalações sujas e barulho. Isso é garantido.

It was great stay, our family of 4 had a blast

Excellent and will stay here again.

Resorts Lazy river and Ipenema restaurant were closed

Excellent property

Servicio ha desmejorado con el paso del tiempo, al no tener cerca de la playa el restaurant habilitado Ipanema y falta de opciones por el área no comida chatarra… inclusive se quedaron en varias ocasiones sin varios platos de los mismos por falta de insumos o máquinas en mantenimiento … hemos venido varias veces y esta ha sido sin duda una experiencia para replantearnos volver

Overall the experience at the hard rock was great . The only thing I would have them change is to tone down the aggressive staff trying to sale things. We are there to relax not be trampled by sale reps from the legendary service club and deal with attitudes because you say no to buying vacation packages.

We stayed near the kiddie pools which was convenient since we had took our kid with us. Staff was nice and attentive

There weren’t variety of restaurants for lunch and breakfast

No employee except the check in personal spoke any English. I thought since it’s a Hard Rock property there would be music from who is in the Hall of Fame, but I was mistaken all the live entertainment was in Spanish and so was the music. I personally don’t speak Spanish and not everyone who was there was from a country that speaks Spanish. It was probably the worst vacation I ever had. I’ve been to Mexico and everyone who worked there spoke English well enough to be understood and for them to understand me.