雨季で混雑しておらずリラックスして過ごせました。部屋も広くてキレイ。プールも良かった。スタッフもみんな親切でした。

家族旅行で2泊3日の滞在。インドの他都市在住で初めてのゴアだったが、次回またゴアを訪れるときには違うホテルを利用したい。サーバーの不具合でネットが利用できず、他の宿泊客も私たちも「直して欲しい」とお願いしたが、言い訳ばかりで一向に直そうとせず滞在中は結局利用できなかった。この件以外でも、レセプションの対応に関してあまり良い印象を持てなかった。一方、食事は美味しく、美味しいワインやアルコールも充実している。レンタサイクルのサービスがあり、ホテルの外やビーチサイドでサイクリングを楽しむことが出来た。ホテルは静かなビーチに隣接しており、ホテル内のプールとビーチ両方を満喫できた。

Great service and beautifully property.

Great resort.

The duty manager and the senior lady staff who served me was very helpful, stay was really good…

Great stay!!!

I would like to especially commend the Head of Guest Relations Gita Nail for truly saving our stay. While there were several issues initially, she stepped in with exceptional professionalism, empathy, and ownership. She listened patiently, acted swiftly, and genuinely went above and beyond to make things right. Her efforts not only resolved the situation but completely turned around our experience. She single-handedly restored our faith in the hotel and made us feel valued as guests. A true asset to the organization.

Great food and service

Great place to stay, clean rooms, responsive staff and good food. All resort facilities. My family and I enjoyed our stay to the fullest.

Overall an excellent stay at the Dona Sylvia resort, nestled in lush gardens with good facilities. Location is excellent with direct access to the beach, and a wide variety of restaurants and beach shacks in the vicinity. The staff delivers attentive service and they were very helpful with additional activities such as arranging a cooking class! The pool and the gardens are very well maintained. The breakfast buffet was good, but there were limited choices for western palates, so having an omlette every morning for a week can get a bit boring. The air conditioning in the room was quite noisy - could do with some maintenance. We also had a problem with the TV which kept switching off, and the WiFi which was excellent in the garden and all other areas but was hardly working inside the room. We escalated these issues to the reception and the staff tried to resolve the issues but unfortunately to no avail. The room was cleaned daily and the towels were changed as well - despite having them hung up as requested if we did not want them to be changed. We would recommend the Dona Sylvia for a relaxing stay in Goa.

Rooms a bit small. Breakfast was wonderful. Property beautiful.

Amazing, the private beach is what makes the experience worthwhile. The staff went over and beyond to make sure we had a lovely stay.

Really great experience for my stay in Novotel Goa Dona Sylvia. Ambience and Place cleanliness is great. Staff are friendly and helpful. Amenities are great just due to Monsoon season some of the amenities were not available. Rest it was peaceful and

Overall very comfortable. Staff very friendly and helpful. Food quality very average and can be better

The WiFi was very poor, apart from that an excellent hotel

We chose carefully before ending up with this resort. It's perfect. Not too big, not too small. Direct access to beach - not private beach, but almost. Not crowded and dirty like many places in north Goa (even Benaulim actually). Direct access to small market and shops outside the resort area as well. Couldn't have been better.

Wonderful staff & clean. Negative - very busy & loud with weddings & loud music. Not suitable if you want a relaxing beach holiday

Wonderful stay. Staff very helpful. Did not like the Loud music all day long & esp at dinner. Would like low classical music.

Beach

We booked three rooms and a rental car in advance for a three-day stay, paying in full. **Day 1:** At check-in, the reception staff refused to give us the rooms we had booked near each other. Instead, they forced us into different, far-off locations because they had assigned our rooms to a company group that booked the same day. It took nearly two hours to check in, and the staff was unhelpful and uncooperative. How can they prioritize a last-minute company group over our pre-booked family trip? **Day 2:** With the company group checking out, they offered us an upgrade to rooms nearby, but the process took half a day, ruining our second day as we spent most of it moving rooms. We also faced issues with our rental car. Every time we left or returned to the property, a local rental union harassed us, insisting that only their cars were allowed. The resort's security seemed to side with them. When we raised our safety concerns with the resort reception, the staff again refused to assist. **Day 3 (Checkout):** Things escalated when our taxi driver arrived to pick us up. The resort security refused to let him in, leading to a heated argument with the union members. This frightened my family, especially my mom and kids. When we asked the resort reception for help, they refused, telling us to move our luggage outside the parking gate to board and offering no further assistance. It was shocking that they, as hosts, didn’t take responsibility for their guest Horrible experience