The staff was very warm and welcoming. I had booked a room specifically for the soaker tub and it was not working for 1/2 of my stay. That was disappointing. When told about it, there was no offer for adjustment for the inconvenience and overpayment. I asked for something to be done and 20 dollars was taken off my bill. Not entirely satisfactory. All in all, still a good place to stay - great breakfast and very warm staff.