総合評価とレビュー Eden Andalou Aquapark & Spa

le check in était super long environ une 1h d’attente et il y avait pas bcp de gens en avant de nous 2 ou 3. Aussi j’ai demandé un lit supplémentaire plusieurs fois 2 fois en appelant et 3 fois en me déplaçant à la réception sans nouvelles et à chaque fois on me disait c’est bon on a fait la demande ça va être fait pour qu’à la fin la veille de notre départ on ne dise ce n’ai pas possible avec la catégorie de chambre que j’avais même si en leur montrant sur l’app hôtel.com la capacité de ma chambre qui était 5 ils ont continué à argumenter que c’était seulement 4. à part ça c’était bien le service aux table excellent et la nourriture était bonne aussi

The resort is really nice however a bit outdated for a marriott 5 star property. Also there was not much entertainment for teenagers. You could consider a pooltable, or gaming arcade, hangout for teenagers, activities, etc. The taps in the bathroom nearly came off the wall and inconvenient standing in the bathtub and having to hold the shower in your hand. Otherwise food was great! Lovely staff, and overall great location. Oh yes and 1 more remark, the music at the pool was really too loud during the day. Sometimes you just want to chill and relax on a relaxchair and read a book. Was impossible.

Eden Andelou was just OK. Not a place for couples. All-inclusive dribks were nice, but food was meh. It's a shame they didnt include more traditional morcoccan meals in restaurant. It wasnt hard to get a sunbed which is good. But food made the getaway bland. We only stayed for 3 days... i dont know how people spend a week or longer here? Not a couples resort. I guess its good value if you're a family on a budget who just wants sun. The airport transfer was quick and easy - cost two people about 16 pounds. It is not a 5* hotel, but i feel like that is obvious with price. Overall, the stay was fine.

Nous avons passé un super séjour. L'hôtel est magnifique, le personnel est au top. Les buffets sont variés et bons, il y en a pour tous les goûts ( du petit déjeuner au diner) . L'aqua park est excellent pour les petits et les grands. Le service de navette gratuite est vraiment un plus. Le personnel est réactif, nous avons eu un petit souci dans notre chambre le soir, la direction nous a tout de suite surclassé et changé de chambre. Au top, je recommande.

Séjour très agréable. Le personnel très attentionné et réactif. Service de navette gratuite pour aller dans le centre c'est très bien. Dommage qu'il n'y ait qu'une seule piscine chauffée (prise d'assaut par les familles et leurs enfants)

Most friendliest staff

Hotel très sympa, bien équipé avec personnel aux petits soins. La nourriture aux buffets est variées et de qualités. Nous avons super bien mangé. Les cocktails sont également très bons. Piscines Aqua Park vraiment top pour les enfants. Animations chaque soir & disco kids etc. Chambre spacieuse et propre. Navette gratuite qui vous emmène au centre ville de Marrakech chaque jour depuis l’hôtel (il faut réserver très tôt le jour d’avant pour avoir le créneaux le lendemain). La plus petite piscine est chauffée ce qui est absolument nécessaire à l’entre saison (nous y étions en avril). Dommage que la grande et les piscines à l’Aqua Park ne le soient pas il faut du courage pour se baigner. Juste celle en bas des gros toboggan l’est, c’est déjà ça. Nous avons rencontré un problème de bruits la nuit (boules quies obligatoire) si vous êtes au dessus des cuisine. Apparement ailleurs pas de problème donc ne pas hésiter à demander une chambre éloignée des cuisines. Massages proposés au spa, superbe. Nous recommandons cet hôtel, nous avons passé un super séjour !

Un hôtel parfait tant par l'emplacement que par la qualité de service. Seul point négatif, l'Aqua parc n'est pas chauffé. La partie des tout petit ( pataugeoire ) non chauffé alors que la partie des 4 toboggans l'est n'est pas logique.

Overall, the trip was okay. The Check staff and the staff in the restaurant were amazing and nothing was too much for them where the hotel was lacking was the checks done prior to against moving into a room. This was headed by a manager called Mr younes. The main issues were a non-functioning leaky shower and a blocked bidet. although problems can arise during your stay which should be dealt with promptly by maintenance you should not be moving into a room with pre-existing problems. The main issue was that it took a day and a half for reception to be contacted and once contacted the problems were resolved quickly. The manager claimed that there was six lines to be able to reach reception yet most of the time on six separate occasions this line was either engaged or a non-functioning tone was emitted. This is something the hotel needs to rectify first of all make sure that all your checks include the amenities in the room so that everything is working before the guest arrives and secondly, if there is a problem reception or maintenance needs to be contactable in a timely . The manager offered various solutions like an upgrade to the room, but due to the family having already settled in, we preferred them to send maintenance to fix the amenities amenities which they did in these types of situations where a guest has been an inconvenience the hotel also needs a better resolution policy so rather than simply asking the customer to contact Marriott or the corporate office.

Nice quite location away from the busy town centre, lots of amneties on site to keep you occupied, clean rooms and good choice of food available, all staff very helpful and accomodating

Nul la réception aucun effort sur pour arranger le client tout est fais pour payer hyper Cher chaque supplément

Great staff, great facilities and great food

My wife and I had an excellent 7 night stay at Eden Andalou. The hotel truly is a wonderful oasis within easy reach to both the airport and the medina. The staff really do take time to make you feel welcome and go out of their way to provide first class survey. Cleanliness was top notch, rooms spacious and couldn't wish for anything more. Addressing some concerns that I have read in other views: Food - amazing! Lots of variety and all expertly prepared. If you cannot find something at every meal to suit your palette, you really do need to up your preparedness for culinary adventure! Drinks - above expectation! Ok, so you're not going to get Guiness, but the larger is cold and refreshing. The cocktail choices have hearty measures. My wife, who is a walking vat, says the wines are tasty and managed to make her fall over more than once! Pools - very clean and excellent to just hang out Staff - all polite, friendly and helpful. Make it a mission to try and get Peaky Blinders - the night security guard - to smile. It can be done! The sun in Morocco is very different to the British sun :-) So don't forget the sunscreen!

There are so many things to say about this resort, and virtually everyone is incredibly positive. From the moment you pull up to the security entrance, you can't fail to be impressed by how stylish the resort appears. As you drive into the resort and arrive at reception, an opulent yet stylish area, you are greeted with warmth and smiles from possibly the nicest receptionists you're likely to meet at any hotel around the world. Their appearance is smart and professional, their conduct like relatives you haven't seen for a long while and who are excited to see you. The check-in process was simple and efficient, yet every detail covered in a more than satisfactory manner. Our room was large, well appointed, and spotlessly clean. The bed was huge, firm but very comfortable. We didn't have the best view, but it was far from poor. Bedding and towels changed everday. The buffest restaurant was great in terms of choice and service. The Fez restaurant was terrible with useless staff and poor service and cold food.

The property was great , just alittle tide in some areas, hallways ect. Staff were all amazing ,food was good.i wouldnt say its a 5 star, i would say more like a 3 stars good value though.

Frábær þjónusta, frábær matur. Ljúft og kurteist starfsfólk og allt til alls til að njóta dvalarinnar.

Very limited food served 😋

Everything! Highly recommended!

I was a bit worried due to mixed reviews but this place is honestly great. Was very affordable compared to other options. The free shuttle service was great however i recommend booking it in advance because it doesn’t fit too many. When we stayed it was very quiet due to it being off peak season and Ramadan so Marrakech itself wasn’t busy at all so we didn’t have any issues with the shuttle being fully booked. The staff are all lovely and work so hard making your experience good. The food is nice especially dinner and there are two restaurants. One buffet style and one Moroccan. This one however is at an extra charge but you get one night free there when you stay three or more nights. There is one big pool that isn’t heated and a smaller that is. The rooms are very big and comfortable. There’s an atm at the hotel and very helpful people in the office if you need any taxis or excursions booked. Highly recommend if you want a cheaper but nice place to stay b

fantastique