Ice machines, vending machines broken, door to room missing plate on lock, hair on bed sheets, stains on chair, coffee cups & glasses too small for keurig machine. Pool is advertised & has not been open for long time.

Yes

rooms were deglected: Dirty condoms beside night stand upon check in, no Kleenex and couldn't get more, front desk ladies were mean and nasty talking to 11yr old children. Hotel is ran like a prison and children or parents aren't allowed to visit or hangout in the hallways. Mini sticks is zero tolerance everywhere. Breakfast is horrible and most of the prepackaged items (banana bread, cookies, etc) were 2 months passed due dates. My family and most friends being are first time visitors and with the only patrons of the hotel that weekend being for hockey and the foul treatment we all received it will be the first and last stay for us. Save yourself and drive 15mins into Peace River.

The room was nice. But pool has been on maintenance for last year. Ice maker was down. No pop or snacks cause vending machine was down. Need some serious management upgrades

Staff very friendly .

Hard bed flat pillows

Clean room, air conditioning, easy parking. Amazing staff

Bed was comfortable but bathroom tub drain was not working. Had to take a shower ina friends room.

Room was spotless and huge for the price, the bed was so comfy and supportive. Staff were very friendly I would book here again without hesitation

Rooms were clean and breakfast was ok, was a pain to have to check in and check out twice due to having to add a night and not being able to add onto my Expedia booking but that eventually Got sorted and the lady working the front was good about it.

Room needs some maintenance, and the tv system was very slow also complicated.

The room was good clean and spacious, the only problem i had was waking up to a vacuum at 830 am . We were caught up in a storm the night before and never got to sleep until 2 am so i found that very annoying. Seeing that i had to drive all day but they apologized and let me have a late check out so that helped

Poor customer service.

Well, when you're staying more than one night and they knock on your door and try to come in at eight in the morning.That was a little much was not very happy.Also, the breakfast had no ketchup for the eggs, a little disappointed

Room was good , system down for check out had to drive back for a check out that did not work either

très bien

The staff at both check-in and check-out struggled to complete the administrative work. At check-in, I was sent back-and-forth three times with 'new' key cards because they did not open the door. The bathroom was not clean (toilet had dirt, hair, and grime on it), and the shower felt like it hadn't been deep cleaned in a long time.

My room was across from the elevator.... being a very light sleeper I found the elevator noise on a busy night to be very annoying, especially trying to sleep. Other than that, hotel was very nice and clean.

It wasn't so much the room as to the problems around one

Issues with front staff