The staff was courteous enough. There's no elevator, so be ready to go up steep stairs. The room's AC did not work. We stayed in summer time and the heat was unbearable, luckily our stay was just one night. Unfortunately opening a window was not an option as the temperature in Florence was over 95 degrees. There was a sewer smell coming from the bathroom drains, it stunk up the whole room. Would not stay there in during summer or hot weather. The location is very convenient and the room and bathroom were spacious, specially by European standards.