総合評価とレビュー Holiday Inn ST. LOUIS-FAIRVIEW HEIGHTS by IHG, an IHG Hotel

Everything. The staff was top notch!

Easy Check In , nice rooms

Staff was very friendly, stay was fine average for a holiday inn until the morning. Room service came in the room at 830am. No reason for that, then in the middle of the shower in the morning the water stopped. Completely stopped no water at all in the shower. Had to get the soap off with a wash cloth in the sink. When I told the front desk they were apoplectic but said since we booked through hotels.com there was nothing they could do to help

Great stay!! Thank you!!

The property is undergoing work at this point. Although I received emails about check and my stay, they never mentioned the construction. The workers were very loud and began work on the weekend at around 7 AM

Property was under construction and rugs and couches had stains on them.

Other than the hotel being under renovation, this hotel stay was very pleasurable. The rooms were immaculate. The bed was so comfortable. The staff was very friendly. I will definitely return!

We had the suite on 206. The room was super clean and spacious. Plenty of seating. There are 2 chairs with a chase to go with it and a nice couch, 2 tvs, one in each room, a microwave, coffee machine, and a fridge. It is very accommodating and also includes other important features like a work desk and chair. The bathroom is also nice. Plenty of space and have accessible bars in the bathtub/ room to assist. The staff was extremely cordial and informed us of everything from breakfest, to complimentary water, where the recreational facilities are, and the dinning area. Staff also checked in on us to make sure we were happy with our room, a real nice touch. We will be staying here again without a doubt. Thanks :)

The actual hotel was fine.. it was going through some construction but apparently the room beside us had someone that was smoking marijuana in it and it made our room smell terrible and gave me and my sister a headache.. I have kids as well. I complained to the receptionist.. she said she would look into it..

Swimming area was damaged and rusty. The door on the apartment across from ours was broken with someone one occupying the space.

We should have been told that they didn't have hot water and was under construction at was a nightmare

Hotel is under remodel, room was aged and had broken doors, tub, and the carpet was wet in a couple spots. Hallway ceiling tiles were missing, and building had an odd odor. Breakfast was from a menu not a buffet. Thought it was wierd we had to pay for breakfast when making the reservation, now I know why. Overall it served its purpose we had a room for the night. Next tournament we have in STL we'll find a different hotel to stay at though.

Was very disappointed in the cleanliness of the restroom, and that the dinning times listed were not correct .

Clean rooms

very nice staff, great rooms very up to date and comfortable, outside felt secure and safe, the pasta is not worth the money at all but the rest of the food was good and i enjoyed the dining atmosphere, breakfast was a buffet style thing, which it usually isn’t but it was for that morning, and i felt indifferent about that but the food was good. great place, i’d definitely stay here again for sure

Staff was friendly and my room was pretty clean.

When we arrived she couldn’t find my reservation by name . I tried to show her my reservation number on my app , she didn’t even try with that . She was rude and not professional at all . I had to make another reservation with her to be able to stay . Rooms were small and not able to move around . It had 2 tables in it against the wall . Heat wouldn’t work right , the room would get hot and not turn off unless I did it manually. Breakfast was horrid , we didn’t even eat it (see attached picture ) it was supposed to be a ham and cheese omelette . The server was in sweat pants and snow boots . Our friends came down to eat at 7:15 they told them no food for another 20 minutes because nothing was ready to go

Everyone in Troy is so nice I love this hotel!

Our room was roomy but extremely cold when we got there. Figured out the heater by putting the fan on continuously otherwise it did not work. Second night extremely loud upstairs neighbors. Called front desk twice which they said they would take care of it but also hung up on me before I was done. Noise finally stopped shortly after midnight. No hot water in bathroom shower at all. Had to wash up with sink and washcloth since that was the only hot water we could get. Will not stay there again.

I have stayed at this property several times before over thr last couple years because I started working at TJ Maxx Fairview Heights & live about 40 minutes away & there have been several days where I'd be scheduled for turnaround shifts (where I'd be scheduled to close til 9:45pm & would be scheduled to be back by 9:30am for store opening) & staff is always friendly, clean, quiet rooms, microwave & fridge included in rooms, & is a safe area & hotel. It is an older hotel & they recently repainted the exterior of the hotel, & breakfast is not included with your stay; so I'd reccomend bringing your own food unless you don't mind the $13/person dining fee for breakfast & lunch & dinner are served on weekends. This hotel is also within walking distance to the Circle K gas station, Lottawatta Creek restaraunt, TGI Fridays, & the St. Clair Antique Mall & is within a very short driving distance to St. Clair Square Mall. Overall reccomend!