Was in Fargo for a graduation, I had booked a room 5 months in advance, did the early check in, and called the morning of to make sure we had a room. Was told yes. Got to hotel About 9pm and was told that they filled my room (king size bed single room), and that nothing was available. Continued to talk to the gentleman and lady at front desk and story changed to they over booked hotel and they now had a queen size double room available but I had to pay an additional $130 to stay at hotel. I argued that this wasn’t my fault he wouldn’t budge so I requested to talk to manager and there was non there and I’d need to call back on Monday where there was one available. I talked to a lady by the name of Margarita the next morning after my card had been charged without approval and no receipt (wouldn’t give me one). And she said the room I had reserved was available the previous night, and was still available. I mentioned that my card was charged the 130 and she said to call Monday and talk to a manager and it would be givin back.
So props to her!
The other two need to have a serious sit down talk with management