Poor customer service from the time we checked in. We were happy to be there friendly and the guy at the desk would not even say hi.
Cindy, the lady at the desk was less than friendly. When approached, didn’t even acknowledge me. I stated that the bottle of conditioner at the room was empty and has not been filled as we have checked in. She shrugged her shoulders and stated that the room was supposed the be refreshed today. Room got “refreshed” but the bottle didn’t get filled. The next day I had to come down and ask for some. The gentleman, David was polite and gave me a bottle. He explained since the staff all spoke Spanish, they couldn’t even ask them to do anything.
They told us that our room was going to get refreshed every other day but that didn’t happen. We had one refreshing during one week stay and a cleaning on our last day staying there.
The front desk people won’t even look at you or acknowledge you ornsaynhello.
It was so disappointing. Every couple of years I come to visit my parents in VA and we pick this hotel due to proximity. I am not sure next time we will stay here. It was awful