Stayed in a room I used before, about a month ago, when I reported sewerage coming up out of the shower plug hole, stinking the room out. This was still occurring on this visit.
I left a hat behind a fortnight ago and phoned the hotel to inform them; I was told it would be put in the 'lost property' collection and I could retrieve it the next time I stayed (this weekend). Despite it being clearly marked the 2 male members of staff, on duty over the weekend, claimed not to be able to find it. It was only when I was checking out on the Monday morning that the lady on reception was able to return it to me - it took her about 30 seconds to find it.