窓からの眺めは素晴らしい。料理もスパも最高です。雲海の中にいる気分は天国のようです。。 雲海からテイデ山も見えます。夜の星空もプラネタリウムの様でした。

Fantastisk hotel højt oppe i bjergene

A spectacular setting with incredible views. The room was a little tired and needs attention especially given the cost to stay - a which superior one with its own balcony . The lounge was a lovely cosy place to sit and relax, especially when the open fire was lit. However as there was no access to easily order a drink, the room was empty. Such a shame. We had to go to the cafe, sit at a table (no ordering from the bar - so had to wait until a table was free), order drinks in a queue, get the drink and then take it to the lounge! As residents there should have been some provision for ordering a drink. Very archaic! The food in the restaurant was very good but the menu never changed the entire stay which resulted in us eating things we didn't want or duplicating ones we had already tried. The spa is expensive for what it is and small though the view from the infinity pool and jacuzzi was amazing. €5 to purchase mandatory flip flops was a waste of time as they were never used. Finally the staff - oh dear! Unfriendly at best - just going through the motions. A few adjustments could make this the amazing place even more amazing.

Middagen kan bli Bättre

Todo fue increíble ! 100% recomendable!

Bra spa, rum o omgivning. Dålig restaurang med framförallt svag personal o för lite personal.

Perfecto

Spacious room with fabulous views. Helpful staff on front desk. Pleasant staff elsewhere though restaurant seemed understaffed especially at breakfast time. Food good. Spa very pleasant and everywhere warm. TV disappointing as no English speaking channels and casting just didn’t work. Reported but nothing changed. Normally this wouldn’t have bothered us but the weather was really bad for 36 hours so couldn’t get out much. Overall fabulous place to stay. Great location for walking.

The views from the property are amazing, it is in such a beautiful location. We enjoyed the spa which you have to book separately and I would highly recommend, as you book a slot it never feels busy which is great. The food as the property is great, the only thing that lets it down is the lack of staff. The staff working there were lovely, but there were so few of them that it took a long time to order and get a table, you feel a bit neglected. It also means tables sit uncleared for a long time too. I was also disappointed that in the room there is no water or extra touches, and for somewhere quite remote these things would be appreciated

Très bel hôtel , chambre spacieuse , dommage pour nous , journée de brouillard donc aucune visibilité . Il fait assez froid ds les chambres et le chauffage ne réagit pas très vite .

Sådär städning. Annars standard. Gymmet är bar öppet 12-20 när spaet är öppet. Dåligt.

Je suis déçue par l'hebergement : chambre hyper spacieuse mais avec sofa qui pourrait accueillir un couple avec 2 enfants (dans ce cas nous sommes obligés de louer 2 chambres, coffret électrique bruyant dans la chambre, réveil par un coq au lever du jour, long check in,... Bref p'utot déçue de l'experience

Stor balkong med fantastisk utsikt. Trevlig och uppmärksam personal i restaurangen under kvällen.

Impeccable

Omgivelser og udsigt er i topklasse. Vi har aldrig oplevet noget smukkere. Alle skylder sig selv en overnatning og en solnedgang her. Mange fede vandrestier omkring og spaen er helt OK til at fordrive nogle timer. Vi var dog ikke så imponeret over restauranten - særligt betjeningen var ret ringe.

staff courteous. Room with a great view.

Good sized room with amazing view of the mountains and incredible sunsets. The room and hotel generally are very well maintained and clean. Reception staff always efficient and friendly. The restaurant staff could be more welcoming with the exception of Fatima who was a ray of sunshine at breakfast - very efficient and always smiling. The choices at breakfast were excellent with table service for hot food and pots of tea and coffee which is so much better than the hot drinks machines. The 3 courses dinners were of a high quality but limited choices on the menu which was the same for our 3 night stay. The location is ideal for keen hikers with a number of stunning walks from the hotel. This is our second stay and we hope to return again next year.

The setting is magnificent, and watching the sunset unforgettable.

La chambre est très agréable, grande, avec une vue superbe et très calme sans vis à vis. Le personnel était charmant que ce soit à la cafétéria, à la réception et au spa. Le spa est vraiment appréciable. La cafétéria est peu chaleureuse, en revanche le petit déjeuner est très bien avec beaucoup d’option et la vue magnifique du restaurant principal.

The views from this hotel are absolutely breathtaking, but unfortunately the stay itself was disappointing. We stayed for two nights during our honeymoon in Gran Canaria and had very poor sleep. The room was extremely hot and the air conditioning only blew warm air. As the room was on the ground floor, opening the balcony door for air didn’t feel safe, but it was the only way to cool the room. There was no kettle in the room, which I found unusual, and when I asked for an iron I wasn’t given an ironing board. We also had no WiFi in our room for the entire stay, despite raising this several times with reception. A room change was eventually offered, but too late to move with a sleeping toddler. We couldn’t get a table in the restaurant until late, so ate at the bar instead. €16 for egg and chips felt poor value, especially as the chips were undercooked. The balcony floorboards were also broken in places, which felt unsafe for our child. The public areas are beautiful and the views are incredible, but the rooms need better maintenance and comfort to match the setting.