The impersonal, staff less reception system was, whilst efficient for the hotel, rather off putting. It worked, but am not confident this does not put off other guests who have no prior knowledge of this until check in. I certainly had not been forewarned of this. The public areas look tired with threadbare carpets on stairs and landings, though our two luxe rooms were much better and in the main building there is no guest sitting room or bar that we saw. A pity though mercifully we had great weather so sat in the garden in later evening after eating elsewhere. Staff when present were efficient and polite.