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very good

The hotel was very clean and the staff were very friendly. I arranged for airport transfers in advance, but they didn't come until I contacted them after arriving at the airport.

受付、設備等、全て良かったです。バスルームの換気だけイマイチです。 マチュピチュに行くために、2日間、荷物を無料で預けることができました。 朝食も最高でした。

全て満足！バスタブの熱いお湯もたまり、レインボーマウンテンで疲れた体をリラックスできます。

ワンチャック駅から歩いて3分、アルマス広場からは徒歩12〜3分で、便利な立地。スタッフもとても親切。 アメニティはシンプルだが、困らない。エスプレッソマシンがあるが、2泊目以降はコーヒーが補充されないので、コーヒーを飲む方は持参された方が良い。お湯はエスプレッソマシンで沸かすことができる。ペルーのホテルはティッシュペーパーが部屋にない率が高いので、ティッシュも多めに持ってこられた方が良いかも。

快適に滞在できた

good hotel

チェックインからチェックアウトまで細やかなサービスが感じられた 朝のバッフェも種類が多くてよかった

Super convenient to everything. Great product.

Best complementary breakfast on our entire trip. Extremely convenient to transportation hub to get to Machu Picchu. Literally a five minute safe walk. The main plaza is right up the road. World Heritage site, beautiful, great vibe and filled with good restaurants.

This is a great property. The breakfast buffet was the best I’ve had in a hotel. The location was conveniently located and it felt completely safe.

I had a lovely stay here! We had a lot of excursions planned, so the early breakfast schedule was super helpful. The staff were all very friendly, and the hotel was well maintained. The city centre was also walkable, with lots of currency exchange spots nearby, plus great room service options if you didn’t want to eat at the hotel’s main restaurant. Their airport shuttle was also incredibly convenient. I would definitely stay here again when I return to Cusco!

Friendly staff and great variety of breakfast

Rua com muitas lojas, farmácias, cafeterias. Movimentada. Andando bem devagar (por causa da climatização) até o final (Praça das Armas), aproximadamente 23min. Café da manhã com imensa variedade inclusive “glúten free”. Chá de coca disponível. Pequena cafeteria na entrada e restaurante disponível. Quarto e banheiros confortáveis. 2 garrafas de água cortesia no quarto. Check in/out rápidos. Mimo da saída (chaveiro).

El hotel está ubicado como al inicio de la Calle del Sol, cerca hay unas tiendas de conveniencia y una feria de artesanías. Está a 15 minutos caminando de la Plaza de Armas, que es poco pero por ser subida y la altura puede ser pesado caminarlo el primer día. El hotel es muy amplio, los cuartos son bastante grandes y la propiedad está en muy buenas condiciones. Un par de días antes nos habíamos quedado en otro hotel de buena gama, que era una pequeña hacienda. Como los tours comienzan muy temprano (3-4 am) en el hotel anterior nos despertaba el ruido de la gente saliendo al tour en al madrugada o en la noche regresando tarde de cenar. En el Sonesta no tuvimos ese problema y dormimos excelente. Veía que varias personas de Cusco comentaban que no tenían agua caliente en sus hoteles, aquí no fue un problema eso y siempre tuvimos todas las comodidades. El restaurante muy completo para desayunar en el buffet y el personal sumamente amable y servicial.

Hospitality was amazing!!

Stay was good, except on the shower when I open the faucet, the water is initially brown. Also I was charged twice on my card as initially got an error on my 1st card then I used another 1 then both were charged. I am still trying to get answer from them.

Wow, this hotel is fantastic. It is a very fancy hotel, for a very reasonable price. It is close enough to all the hustle and bustle but not so close that you feel trapped by all the crowds. It exceeded our expectations in each and every category. The breakfast was, hands down, the best breakfast we have ever had at a hotel. The hotel room was large and spacious with amazing views. The bathroom was great. And the staff members were so good to us. I mean, you even have a doorman opening the door for you each time you go out or come in. You can tell that the staff members take pride in their job. We would highly recommend this hotel!

Stayed 4 nights at the Sonesta Hotel Cusco and overall had a great stay. The staff was very friendly and most spoke English, which was very helpful during my trip. The included breakfast buffet was delicious with plenty of options, and the 24-hour room service was a nice touch after long days exploring. The dinner restaurant was okay as well, though it is an additional cost. The rooms were fairly standard/basic but clean and comfortable. I appreciated the housekeeping request card left in the room — I requested an extra washcloth and received it quickly. A couple things could be improved. My room window faced the hallway and although the glass had privacy covering, the blinds didn’t go down far enough, so hallway light would shine into the room whenever someone walked by. Luckily I had an eye mask, but this seems like an easy fix. I was also disappointed with the airport shuttle situation. One reason I booked this hotel was for the included shuttle service. Arrival pickup was excellent, but when departing I was told the shuttle was under maintenance and I would need to pay for a taxi myself. I understand maintenance happens, but I think the hotel should have arranged alternative transportation or covered the taxi cost since it’s advertised as an included amenity. Overall, still a pleasant stay and about a 15-minute walk to the city center. Bring layers — warm during the day but chilly at night!