First of all, let’s start with the real issues. The hotel is overcrowded at the beach, and the marketing for their Junior Suites is close to false advertising. We stayed in a Junior Suite with Sea View and Private Pool (“The Collection”) and had a building and a cactus directly in front of our room. The problem is not just the disappointment itself, but the fact that the promotion for the room does not reflect reality. When we raised the issue with the hotel staff, they showed us two alternative rooms — one smaller and clearly downgraded from the original, and one presented as an upgrade, which was just as poorly located as the room we already had. Yes, the food and overall service are decent — but this is not a five-star hotel when measured against the standard the price and marketing suggest. We stayed two out of six nights, attempted to settle with the manager for a refund, and were rudely declined. We left the hotel and continued our vacation elsewhere.

Food was lacking and very very expensive for crete the collection side of the hotel is a must book if you want a modern room and the gym was excellent

Extreme luxury meet family style resort . Excellent hotel, food and amenities. Firefly in room food was great

Everything is perfect

Die Junior Familien Suite unterscheidet sich nicht zum normalen Standard Zimmer. Außer das ein extra Bett reingestellt wird für das Kind. Schade. Die Empfangs Chefin bzw. Managerin ist nicht auf uns eingegangen wegen dem Thema. Ansonsten top Restaurants. Super Service. Das Hauptrestaurant hat uns nicht vom Essen her gefallen. Zimmer könnten wieder zeitgemäß gestaltet werden. Ansonsten tolle Anlage

Die Junior Familien Suite unterscheidet sich nicht zum normalen Standard Zimmer. Außer das ein extra Bett reingestellt wird für das Kind. Schade. Die Empfangs Chefin bzw. Managerin ist nicht auf uns eingegangen wegen dem Thema. Ansonsten top Restaurants. Super Service. Das Hauptrestaurant hat uns nicht vom Essen her gefallen. Kidsclub könnte Schatten im Garten vertragen

Super service! Super hotel! Everything was perfekt . I recommend and we sure will go back.

We were impressed with the location and the quality of the resort. The food was amazing. The staff is very attentive. The villas where in a good condition. We enjoyed it.

Hervorragendes Resort

The overall comfort, quality and style of accommodation and stunning setting were wonderful. Cleanliness of the whole resort and friendliness of staff were excellent.

Generell eine sehr schöne Anlage mit super netten Mitarbeitern. Leider ist das Preiskonzept für Speisen und Getränke nicht nachvollziehbar. Eine Flasche Wasser mit Sprudel für 8 Euro die ich in jedem Supermarkt in der Nähe für 90 Cent bekomme??????? Und das setzt sich bei Wein und Bier fort. Aus diesem Grund leider nicht weiter zu empfehlen.

A beautiful and well maintained hotel. The staff provides good service, but they never go the extra mile , everything is done strictly by the book. The buffet is of low quality for a hotel charging €650 per night.

A truly remarkable hotel. If you are considering booking this don’t hesitate. A room with a pool is worth it!

Breathtaking views when you first arrive! The private beach is beautiful and convenient. The hotel is very chic and luxurious. The food was very good! Lots of families, it seems to be popular among couples with babies!

The resort never felt crowded with plenty of areas to relax in peace and quiet. Private cove and beautiful infinity pool were beautiful.

Tolles Hotel! Jederzeit wieder

Awesome stay.

This hotel, like many others marked as “VIP Access,” offers no real benefits. Despite clear upgrade availability the night before check-in, we were told nothing was available once we mentioned VIP status—a recurring pattern where upgrades are consistently denied using vague excuses. If a non-VIP guest wanted to pay, I’m certain a room would have been available. There was no recognition, no perk, no welcome amenity—nothing. Even after raising the issue with guest relations, no effort was made to address it. Additionally, the advertised valet parking doesn’t exist and isn’t needed—it’s just misleading. This feels more like a marketing trick than a real program. I strongly urge you to review and remove this hotel from the VIP Access list.

Katastrophe!

Fantastic resort and great service. The adult areas( pools) would be better situated away from the family areas