総合評価とレビュー Castel Monastero - The Leading Hotels of the World

期待して行きましたが、がっかりでした。 施設は素晴らしい環境にあり、かつての修道院を改装したとっても趣のある素敵な建物です。が、マネジメントの問題だと思いますが、いろいろなことが高級ホテルの水準に至っていません。 ゴードン・ラムジーのレストランはいつオープンするか不明で、事前に知らされず、やはり前日に聞いたところ、閉まっているということで、トスカーナ料理、という触れ込みのCantinaで夕食をとりました。 客のほとんどはアメリカ人で、たまたまかもしれませんが、大声ではしゃぐタイプのグループもいて、雰囲気はゼロ。見たところ宿泊客の60-70%はアメリカ人です。そんな彼らを意識してか、メニューはトスカーナ風、と謳っていますが、ミートボールやバッファローチキンなどが並び、さながらアメリカのダイナーのようです。選択肢もアンティパストやセカンド、プリモ、とそれぞれ4ー5種類しかなく、しょんぼり感満載のバリエーション。 スタッフはみんな頑張っていますが、プロの域に達しておらず、黒服を着たチーフウェイターも含め、ソムリエさえいません。 200ユーロだったら、そんなものかしら、と納得するしかないと思いますが、700ユーロでジュニアスイートを予約、期待が大きかっただけに、パートナーとわらうしかないほどでした。 とにかく、一言で言うと、Overpricedです。値段に見合っていません。 マネジメントが改善され、サービスがふさわしいレベルになると、建物自体は素晴らしいだけに、再訪もあるかもしれませんが、おそらくないでしょう。 参考になれば幸いです。

Beautiful grounds anf the staff was great. Very helpful and professional.

Fairy tale setting in Tuscany in a refurbished monastery. Very friendly staff. Easy to drive to nearby towns but definitely need a rental car. Wife got a massage and said it was the best one she ever had. Overall fantastic experience and would do it again.

Un ambiente molto tranquillo e piacevole. I ristoranti sono favolosi.

There was no pillow top in our bed ! The mattress was hard so hard like I never tried before in my life ! This is a five star hotel ( the leading hotels of the world ) we pay absurd price to stay in a luxury prestige suite ! We wanted to sleep in a proper five stars bed I have lots of problems with carp túnel síndrome and I came here looking for some more comfortable bed to feel better … wa so possible to sleep ! I have severe pain in all my both arms and back ! seems a bad joke ! this is the first time in my life ( I always stay in hotels five stars ) with no pillow top and no comfort I slept on top of a wooden door ! don’t come to this hotel ! I’m crying of pain !

This is a magical place to relax. The staff are outstanding. The dining was superb. The room are very relaxing and comfortable. The pool area is a wonderful place to hangout during hot afternoons.

We loved the hotel

Peaceful - Friendly staff and great services. Great food and wine. Environment ideal to rest and recharge.

Such a beautiful property! Great place to relax!

Very serene, relaxing and chill. Beautiful gardens and rustic buildings. The perfect escape in Tuscany.

The property was nice but the front desk reception staff was a bit rude. Didn’t explain any procedures to us when we arrived such as how to use the room key (not intuitive), when and how breakfast was served. Unable to get continental breakfast figured out for us after two tries (two mornings). No paper menu on the second day so we couldn’t order as we got in pretty late. Then they charged us €50 for room service because we didn’t fill out the form. What?? Spa services were a different story. They were amazing, accommodating, warm, friendly, nice, respectful. Best experience on the property bar far! Lastly, I needed a few articles of clothing to get cleaned/laundered and they said they could take care of that. It appeared that afternoon in a pretty box and the clothes smelled so fresh. However, at checkout I was appalled to find a €315 bill for clothes cleaning. Come on! No way a half load of laundry cost that much to get clean! I take full responsibility for not asking more questions on the front end, but seriously. I’ll never go back or recommend this place for a stay to a friend. Spa services were amazing! Everything else wasn’t.

Stay was okay but was expecting more out of this resort, felt kind of stuck there with such a lack of activities compared to some other similar places, and the management takes advantage of this with price gauging at every F&B outlet which is short-sighted and not good for the place's reputation.

El lugar se encuentra lejos y apartado de todo no te ofrecen nada de actividades y te están vigilando todo el día los horarios de los restaurantes no son flexibles y no hay nada cerca de la propiedad para salir a comer. Los de recepción te dan un horario de los restaurantes y llegas al restaurant y dicen que está cerrado. La limpieza de las habitaciones deja mucho que desear. La propiedad es muy bonita y podría estar mucho mejor y para el precio que pagas se me hace que no es una experiencia que lo valga

The property was amazing. The staff was very friendly and super helpful. The location was great. Somewhat off the beaten path but close enough to plenty. On-site restaurants were really good!

Personale estremamente gentile e professionale

Great stay, beautiful hotel - only thing which was suboptimal was the service, which was not to the standard of a “leading hotel of the world” - not attentive nor observant had run after things to get done etc - slightly annoying but the rest of the stay was lovely

Das Castel liegt auf einem Hügel mit schönem Blick über die Landschaft. Die historischen Gebäude sind einzigartig und sehr gut instand. Das Personal ist sehr freundlich und zuvorkommend - von der Rezeption bis zum Housekeeping! Die Zimmer sind geräumig mit sehr schönen, großen Badezimmern. Das Mobiliar ist in die Jahre gekommen und aus vielen Stilen zusammengesetzt. Die Preise für Getränke sind vollkommen überteuert (16 Euro für ein Glas Wein; 5 Euro für ein (Discount) 0,25 l Wasser). Die eigenen Cocktails sind sehr gelungen und die Lounge im Innenhof ein toller Ort für einen Drink nach dem Dinner!

Super ophold. Meget serviceminded straf og lækker mad. Dog var der ringe/næsten ingen forbindelse til WiFi, hvilket gjorde det svært at arbejde. Maden var fantastisk og omgivelserne var skønne.

My husband and I had a wonderful stay at Castel Monastero! The whole staff was delightful - so thoughtful and attentive. We were there for 4 nights, ate breakfast at the hotel every morning, spent time by the gorgeous pool, had amazing massages, and overall just loved the experience! We booked a Prestige Room and it had an amazing view of the Tuscan countryside. The room, bathroom, and closet were a great size for the two of us - plenty of space! I would definitely come back here and sincerely want to thank the hotel staff for making our stay so special!

It is an absolutely beautiful hotel hidden away in Tuscany. We wish we had more time to spend there.