Good news and bad news. Good news: We had a broken suitcase handle when we arrived. On mention to the concierge, the maintenance man arrived in 5 minutes with toolbox in hand and in another 5 minutes he had it fixed. Yay! Five stars to that guy!
Bad news: my wife and I had a couples massage and were charged double the price quoted to me. I felt ripped off. That marred a wonderful stay. So only four stars.