Expedia rates this Riad as "impressive". Well, they're many impressive riads in Fez, but this is not one. The building is nice and could be a wonderful riad, but it's poorly managed and maintained with a result far worse than in pictures. It's definitely not a 4 starts hotel, as pretended, rather a B&B. Two people take turns 24 hours, sleeping in the sofas. They do their best, but this is not the kind of service one can expect. Breakfast is correct, not excellent. The rooms in the upper floor are too hot, even in April. Those in the terrace level may be hell. In short, considering the fares, choose another place to stay. ps. All this lack of professionalism is consistent with the first problem we had with the riad, they overbooked and ask me to cancel the reservation. Only thanks to Expedia pressure they accept to keep our booking. Bad idea anyway...

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In realta’ l Indirizzo a cui credevo corrispondesse il Riad e’ l altro omonimo della loro compagnia... ma Chiarito l equivoco non ci sono stati problemi. Il riad si trova comunque in una posizione strategica

Tranquila e adequada

Una estancia muy agradable en el Hotel y en Fez en general. El personal del hotel muy atento y amable. Los desayunos estupendos. Y el precio increíble.

Hard to get to because of the location in medina. Taxi cannot drive u to the location. Deathly quiet. No facilities other than a couple rooms. So many stairs, a real problem if you have a fair bit of luggage. Nice but very sparse staff.

Très beau riad bien placé. Nous avons été accueilli par sa propriétaire, Aïcha et son équipe de façon très chaleureuse. Nous avons eu la bonne surprise d'avoir une chambre mieux que celle que l'on avait réservé, avec un accès sur la terrasse et la vue sur la medina. La cuisine typiquement marocaine est délicieuse et le cadre magique. Très beau séjour à recommander !

Beautiful Riad. One of the nicest we stayed in, in a month in Morocco. The manager was great and very helpful!!! If you're not using the Euro however, be careful because when they covert their prices from Euro to Dirham and then into your currency you will a pay higher price then quoted verbally and on website. Very unethical practice which was shame at the end of a beautiful stay :(

A little bit difficult to find (as are many riads in Morocco, best to let a local take you there, unless you have gps). Beautiful inside. We arrived at night in a rainstorm and it was like entering a magic kingdom. Little bit let down by the bathroom (stingy on the soap) and breakfast (very bread-based). There is a lovely little private garden in the riad with seating. Staff are great.

Das RIAD 20 Jasmins ist ein wundershönes Gebäude, personal ist sehr freundlich und flexibel. Ich habe mich sehr wohl gefühlt.

Very nice Riad. Very friendly and helpfull staff and manager. The Riad is very nicely furnished. Very Beautiful space.with a great garden and wifi. We enjoyed our breakfast on the main floor of the riad. We stayed in Morocco for about 2weeks, travelling throughout the country. Please be advised that a Riad is a former 'private home', so you may not have much privacy in your room( A Riad is not a good idea for newlyweds!) as you can hear all noise from the common areas. That said, we enjoyed all the Riads we stayed at. The location is great; it was close to an entrance to the medina, as well as several very good and inexpensive places to eat. Also, it was close to a parking area (making it easy to get dropped off/picked up by vehicle). We felt very safe in this are of Fez. Also, the manager was very helpful in arranging a very good driver for us at a reasonable rate. The driver was friendly, courteous, and spoke english well.