総合評価とレビュー Pepperclub Hotel

フロントは豪華だが部屋は古さを感じた。 この時代にベッド周りにコンセントなし。 安くなければ、次回は考える。

歩いてショッピングセンターに行けたりと便利な立地で満足です。ホテルも素晴らしく気持ちよい滞在となりました。

毎晩そばのダンスの、音が、朝の4時まで聞こえてうるさかった。

ロケーション便利、綺麗清潔、親切なスタッフで、女性一人で不安もあったケープタウンも、安心、快適に過ごせ感謝しております。ホテル裏（Lons St沿い）には、有名なMAMA Africaレストランがあり、夜、一人で出かけましたが、安心でした。ホテルからウォータフロントまでも無料者鶏バスが出てますので、便利です。 スーパーも徒歩圏内です。(のんびり歩いて15分弱） マーケットや、カラフルタウンのBo-Kaapも徒歩圏内で便利です。

デラックス スイート 1 ベッドルームに宿泊しました．客室が別棟でフロントから遠いことを除けば，客室の設備は十分すぎるほどでした．しかしながら，（一部の）スタッフの対応に問題があるように感じました．①毎日ベッドメーキングで同じように補充がされない（タオルが少ない，シャンプーの補充がない，シーツ交換をお願いしても換えてもらえない，など），②客室で必要なものがあったらコンシェルジュに連絡を，と書いてあるのにコンシェルジュに『私の仕事ではないからフロントに連絡を』といわれてコンシェルジュは対応してくれない，③レストランの店員の中に明らかに対応の悪い店員がいる，など，5-starホテルっぽくない対応を受けました（もちろん親身になって対応してくれる職員の方もいましたが）．他，カードキーの客室情報が失われてエレベータで階数ボタンが押せなかったり，プール脇のウオーターサーバーの水がなくなっていて頼んでも対応が遅い，といったマイナートラブルもありました．お国柄なのかもしれませんが，人に勧めるにはちょっと勇気がいると感じています．

シビックセンターから徒歩でもアクセス可能ですが、シビックセンターからテーブルマウンテンへのバス路線沿いにあり、バス停にも近いのでマイシティバスを利用する場合には便利なホテルです。周辺は治安も悪くなさそうで、飲食店が多数あり、長距離出歩かなくとも食事を済ませることができます。

Great location. Luxurious accommodations. Excellent staff

Really spacious wonderful rooms in the centre of town. Excellent breakfast buffet with made to order options.

Purely a gem. I was concerned about staying in a hotel in the Bo Kaap area. Everything was terrific beginning with the staff that couldn’t do enough for us, the room was large and very clean and comfortable. The bed was very comfortable as well. The area was quite convenient for restaurants and activities. The area was quite safe for Cape Town. Breakfast was yummy. There’s also a shuttle to the V&A waterfront. We will be back soon!

As a solo female traveler, my #1 priority is safety. I do my research - I wanted to see a lot of things around Cape Town. This seemed like the perfect spot, even though it is 1 block from Long Street. I liked that they offer a shuttle to V&A - it was great. They also have a shuttle to Camps Bay. The day I wanted to go to Camps Bay, I put a Do Not Disturb sign on the door & left. The shuttle was 20 mins late, so I decided to Uber & take the shuttle back from Camps Bay in the afternoon - I communicated this to the staff very clearly & it was understood that I would be coming back on the afternoon shuttle. The shuttle did not arrive at the pick up spot I was told to go to. After waiting 30 mins in a dark parking garage, I called & the Manager told me the driver didn't see anyone (I was 10 mins early for pickup) - the Manager told me in 3 follow-up calls that they were sending a car (different cars). Nothing ever came. Finally, I went to the curb and paid cash for a ride back to the hotel. Upon entering my room, I could see that someone had been in my room. The Manager said that didn't happen. When I pushed the issue, he showed me a line by line print-out of all the digital logged enters/exits from my room - many of which were from times that I was not even on the property (I showed him my Uber schedules). He had no explanation - he Gaslighted me like I just didn't remember, or as if I didn't know when I was at a restaurant having dinner. NO RESPONSIBILITY OR CONCERN. SO UNSAFE!

I really liked the hotel. Central location near Long Street og Bo-Kaap. Very friendly staff. Nice room… Only complaint is the pool. In many pictures you see a hotel pool, you have no access to. It is a private pool for the penthouse suiite. The hotel pool is very basic nd freezing on a much lower level.

Overall nice property and conveniently located!

Great location, friendly staff and tastefully decorated.

it was good. some staff were amazing. breakfast staff not so much.

i like everything! great breakfast and the shuttle was always on time

Very nice staff. Good breakfast

Hotel is mooi en net, het restaurant was heel goed. Vriendelijk personeel. Omgeving is misschien wat minder, afhankelijk wat je zelf zoekt. Vlak bij Bo kaap

Did not like the location.

The hotel is a great place to stay. Staff are very professional. Very good service from checking in, having luggage deliver to your room, room service, breakfast to checking out. Will definitely use this hotel again. Keep up the good service.

The day time staff was excellent . The hotel lobby and restaurant itself were clean . There was a roach in the bedroom and the restaurant bathroom .