During my stay, a hotel staff entered my room despite the “Do Not Disturb” sign being clearly displayed. This interrupted my sleep and felt like a serious invasion of privacy. Such behavior is completely unacceptable for a hotel of this level.
I made a reservation for two people, but there was only a toothbrush and bathrobe for one person.
I wanted a medicine because my family got high fever at night, but they did not prepare.
The response to the prior email inquiry was correct.