ホテルの値段とサービスや施設の設備が全然見合っていない。

とてもこじんまりとしたホテルです。 6階のレストランからはケンブリッジの街が間近に見渡せムードは満点。 利用したのが土曜の夜だったせいかとても賑わっていた。 残念だったのは客室。 6階の喧騒が1階客室にまで聞こえ、ケム川沿いの立地とあったので眺望を期待していたが、ケム川沿いにあるのは客室棟から一旦外を出た別棟のスパ棟。 客室からの眺望はゼロというか、曇りガラスだった。 客室においては、穴数の少ない固定式シャワーヘッドのため、シャンプー、ボディーソープをキチンと洗い流すためには時間がかかってしまった。 また、温まりたいと思ってもお腹にシャワーが当たらず身体を芯から温めることは困難だった。 スパに行けば温まれるかと思ったが、外は冷たい雨だったため、行くのを諦めた。 無料のコーヒー紅茶もセットされており、それはありがたかったが、湯沸かしポットには既にお水が入れらた状態でそのまま飲料水として利用してよいのか躊躇した。 一言、メッセージカード等で、ポットにお水を入れておいたからそのままご利用くださいとあれば不安なく利用できたのだが…。 コーヒーも1包ごとの物も備わっていたが、大缶のエスプレッソもあり、複数人が個室で利用する食品としてはあまり気持ちの良いものではなかった。 今後、改善が見られればまた利用したいとは思う。

Good

Location excellent, room, may as well roomed with next door as walls are paper thin, we booked the hotel steakhouse, should have realised it was going to be an issue when we were only customers on an Easter Friday, highly disappointing and hugely overpriced. Staff were excellent though but certainly does not make up for excessive pricing sadly.

The hotel and staff were incredible. The level of service was amazing. Nothing too much trouble.

Great place to celebrate my birthday a wonderful couple of days to explore Cambridge, this was an excellent base.

When I got my electric car back from valet parking, they had fully charged it! Also the location is great and everyone was friendly.

Staff were great, the room was clean. Location was perfect and views for breakfast were great! Would definitely comes back. Only a couple of minor gripes. The room pictured on the site was not the panoramic penthouse i was expecting, which was misleading. The other thing was driving to the hotel, there is a bus lane camera on the way unless you take a very curcuitous route, and the hotel could have provided a map and made it very clear to not go down that road, unless you want a ticket. Which I got. Having said that, we loved our stay and the spa really made it! thank you

We throughly enjoyed our stay , lovely comfortable bed ,staff were very friendly and helpful, we loved the spa and the gym ,will definitely visit again.

The hotel itself is lovely. The reception staff were really welcoming and helpful. The room itself was nice. The bed and pillows however were really uncomfortable. We were also on the 5th floor and there was a lot of banging from the restaurant above until late. We would stay again but in a different room/floor.

Our stay was pleasant overall. The room was decent, though it would have been nice to have a fridge bar. The bed could have been more comfortable, and the pillows were a bit too soft for our liking. Breakfast was enjoyable—I had the egg royale, and my partner opted for the smashed avocado, both of which we really liked. The spa was nice, but it was quite busy when we went, so we couldn’t fully relax as we had hoped. However, the treatment we received was wonderful and very relaxing. All in all, we had a lovely weekend, and the staff were welcoming.

Clean room, very friendly staff, elemis toiletries and well equipped coffee/tea station. Only issue is the poor reception in the room.

Lovely hotel, great position

The room was lovely, bed very comfy, but room was at front of hotel and very noisy, even for a city hotel. Staff were good and helpful. Spa treatment was amazing but spa needs some refurbishment as was a little tired. But we did love our little stay in Cambridge

Amazing staff, huge room, great dining.

Lovely hotel, great location, Room upgrades foc which was a bonus, disappointed that the hot tub jets wasn’t working and was also disappointed that on advice by the hotel told to use park street car park, I was parked for less than 24hrs and charged £58!! I nearly fainted.. absolutely extortionate.

Roof bar shut , don’t have many beers available from menu and burger overcooked and dry. Great location Parking extremely expensive

The rooms are lovely, views amazing and I used to stay here frequently a few years ago, so was an easy go to when visiting Cambridge after being away for several years. My challenge was the level of noise that disturbed me overnight, I am a light sleeper so used to being disturbed, however it was several times during the night and early hours. Usually a small lie in keeps me going however again the noise disturbance prevented that too … I wasn’t asked how my stay was to provide feedback as I checked out … or I would have done and may have just been the room I booked which was beautifully decorated, comfy bed, great temp control and spacious … I should take ear plugs with me and be able to give a glowing report as everything else was great

Very convenient. Helpful staff. Great views.

The hotel is a nice hotel, the staff were very friendly and efficient, it’s a great location for everything in Cambridge. The room was excellent. The food in “Six” was not very good. We ordered 4 different starters, as a snack - Tapas style, however they were all poor, and you could buy better at M&S. sorry, the rest of the stay was very good, the food let it down a bit.