部屋は少し狭めでしたが、リーズナブルでシングルベッドが4台きちんと用意されていました。とても清潔でにおいもなく快適な部屋でした。 レストランバーも大きな暖炉がありとてもいい雰囲気でした。 スキー場までのシャトルはホテルで予約してもらいましたが、きちんと名前と人数が運行会社に届いており、スキー場からの帰りの便（時間）を家族2人ずつ別々にしてもらうこともできて大変助かりました。

ごく普通の宿で、ロケーションのみ。

部屋は狭いが快適に過ごせた。 食事は美味しい。

チェックアウトのときに話を聞き逃したので、スタッフの人にもう一度尋ねると少し嫌な顔をされた。 部屋自体は綺麗でした。

ホテル設備はやや古くて狭い。ツインはスーツケースを広げるスペースがない。朝食は時間が集中すると並び、フルーツなどはすぐ無くなる。トンガリロクロッシングのバス予約は当日朝予約でﾉｰﾌﾟﾗﾌﾞﾚﾑといいながら、ホテルの7:30出発が取れないというので、強硬に言うと予約してくれた。何事も強気で交渉するほうが良いと思った。近くに小さなスーパーマーケットがあるので便利。

Well decorated and maintained by super nice staffs. Highly recommended.

3泊しました。 受付の人が親切でした。トンガリロアルパインクロッシングを歩きましたが、送り迎えの手配や所要時間を丁寧に教えてくれました。 部屋は狭かったですが、山の宿泊と考えれば仕方ないでしょう。 中庭には水着で入るジャグジーもありました。

Great location and great value accommodation

Boa opção na região, atendimento e limpeza ótimo, bom restaurante no local com valores coerentes com a região, proximidade da estação de ski, estacionamento gratuito, mercado e posto de abastecimento próximo

We recently stayed here for a short trip and overall had a good experience. On arrival, the staff were friendly, professional, and made check-in a breeze. Our room was clean and had everything we needed for the trip, though it was a little smaller than expected. The location is great. The town itself isn’t very big, so everything is within walking distance. The hotel’s restaurant was a highlight. It’s clean, welcoming, and serves great food. During our stay, breakfast was offered as a buffet due to the number of guests, and it didn’t disappoint. In the evening, we enjoyed a few drinks and a delicious pizza by the cozy fireplace. Service was friendly and quick, which made it a lovely experience. That being said, there were a few downsides. We wanted to relax in the TV room one evening, but the remote didn’t work and DVDs were scattered everywhere, some without cases. The rooms could use some maintenance, our bathroom sliding door’s bottom guide was loose, causing it to jam, and the toilet paper holder was barely attached. The bedside table drawers also didn’t close properly unless slammed. The property is older, which means quite a bit of creaking at night. Sound travels easily from the unit above, and footsteps were particularly loud. Overall, the warm service, great location, and restaurant made it an enjoyable stay, but a few maintenance fixes would make a big difference.

Easy place to stay when visiting the mountains and local area.

The restaurant was buzzing when we arrived for dinner, and there was about an hour’s wait for a table, so something to keep in mind if you're planning to eat during peak times. Our neighbours in the room next door were quite noisy until around midnight, which made it a bit hard to wind down. That said, the staff were absolutely lovely and welcoming, and our room was spotless. We really appreciated the care that went into keeping everything clean.

L'hotel est bien situé, les lits sont confortables et les repas très bons. Cependant le style est violet, les chambres petites et la salle de bain très étroite. Il faut marcher en extérieur et pendant une certaine distance pour accéder aux chambres.

When we booked the room, there was no clear indication that children would be required to have their own beds or that they couldn’t share a room with parents. We stayed the first night without any issue, and only on the second day were we told we must pay for another full-priced room, or leave. We did not stay the second night, and yet we were charged. The hotel’s failure to communicate this policy at check-in, combined with Expedia’s lack of clarity during booking, resulted in significant stress and additional cost to our family.

Fir a short stay and 5 people it is enough

Hotel is ok but fairly basic, sadly a very bad experience with the waitress resulted in us eating elsewhere.

Nice place to stay

A guy entered our room around 2:15am. I open my eyes a little bit to see his face but I can't recognized it. I was so nervous and scared that time so I didn't ask for help from my parents coz the first thing in my mind is that what if he has a knife or gun that he can use to kill us. He sat to our bed where I and my son sleeping. After that he stand up and turn on the light and open the door for about 2-5mins and then he go upstairs where my parents are sleeping, I don't know if what he is looking for. After a few minutes he went downstairs and leave our room. After he leave our room I immediately locked again the door and went upstairs to wake up my father and I told him that there is another person who entered our room. My father immediately went to reception but no one is on duty, he also ring the manager's number twice or thrice but the manager didn't pick up the phone to answer my father's call. So my father decided to call 155 at first and then the staff told to my father that he should call 111 for immediate response of an officer. The officer arrived in a minute and he also tried to ring the manager's number but still he didn't pick up the call. We went to our room with the officer and explained everything. Until now we are waiting for the update of cctv footage from the hotel. It's the first time I've encountered that kind of situation. My son was traumatized on what happened earlier, he don't want to sleep that time and he is crying thinking about what happened.

The receptionist on our arrival was very friendly and welcoming. All staff were. The room we had was very clean, comfortable and warm. I'd recommend this hotel to everyone heading to Whakapapa. The only thing that I do have a gripe about is when we went to dinner in the restaurant. I had to pay separately for everything. Yes. Pre dinner drinks. Starters. Mains and dessert. But other than that. The meals were very good.

Not enough lights at corridor to the extent that it's a safety concern. Room and bathroom sfor 4 adults are so small that it's not practical.