All staff assist us well

air canada center でのライブの為に泊まりました、今回2度目です。会場に近く遅い夜も不安はありません。タワーも目の前です。ウオーターフロントにも歩いて行け、快適な散歩が楽しめます。レストランはとても美味しいです。

5回目の利用です。トロントでの滞在は毎回こちらのクラブラウンジアクセスのお部屋に宿泊しています。ホスピタリティが素晴らしいです。ラウンジのスタッフの対応も丁寧で、ゆったりと過ごす事が出来ます。

部屋の準備がまだ整ってなくて受付でそのことを言ったらすごい丁寧に接客してくれた。部屋も大きいのに変えてくれてよかった

チェックイン時もあまり詳しい説明がなかった。レイクビューの部屋を予約したが8階のギリギリ見える部屋で、CNタワーは足下だけ見える程度だった。アメニティも特に充実してなく、リッツ・カールトンの質の高いサービスを期待したので、価格の割に全くもって普通のホテルという感じ。

最高級のホテルです、スタッフの対応も申し分なく安心して泊れました。電車の駅や湖にも近く利便性の良いホテルです。併設のイタリアンレストランも美味しく、女一人旅を満喫できました。

部屋はきれいで快適でした。プールもジャグジーがあってオススメです。

施設は程よい大きさ。清潔。快適。 スタッフの対応や雰囲気は良い。 4泊中一晩だけ、隣の部屋が大音量で音楽を鳴らし、 朝まで騒いでいたため、十分に眠れなかった。

全てにおいてさすが5ツ星のサービスを感じました。レイクビューのお部屋にグレードアップしていただき、外の景色も堪能させてもらいました。

The staff was not accommodating to our needs.

Priscilla and Olga in the club lounge are absolutely fabulous

Attentive staff, particularly in the club lounge.

Excellent service and hospitality which made my wife to visit here again next time.

Very clean. Amazing service by staff , enjoyed the stay very much

Attention to detail Epoch bar/lounge - dynamite food and drinks

From the moment we arrived, the Ritz-Carlton exceeded every expectation. The level of hospitality, attention to detail, and genuine care from the staff made our stay truly unforgettable. Every interaction felt thoughtful and personal, the service was flawless, and the atmosphere reflected pure elegance and comfort. This is luxury done right—where excellence is not just promised, but consistently delivered. We cannot wait to return and create more beautiful memories. Highly recommended! If you’d like, I can tailor it to a specific Ritz-Carlton location, mention club lounge, concierge, staff names, family stay, or a special occasion.

A great stay as always!!!

I have stayed at multiple Ritz-Carlton properties around the world, and by far this was the worst one. Not comfortable bedding, not welcoming hospitality — just a very mediocre experience overall. The pillows were completely flat, like sleeping on a business card, and the bedding was beyond uncomfortable. We barely slept. This is NOT 5-star quality. The hotel feels outdated, but the management was the real problem. We were promised a Christmas dinner reservation, spent time giving all our details, and were told it was confirmed — only to be told later it was “fully booked” and our reservation had been given away to non-guests. On Christmas. Then we were told a manager would contact us. That never happened. To make it worse, we visited friends staying at the St. Regis for the same price and were honestly shocked by how much better their experience was — from the rooms to the service. The difference was night and day. Dishonest, disorganized, and zero accountability. This Ritz does not deserve a 5-star rating. Extremely disappointing for a brand that claims luxury.

Hot tub was great after a night of dancing.

Excellent spa experience