My experience at this hotel has been utterly disappointing.
1. I am sitting in an extremely hot room as I type this review (the thermostat says 29°C). There is no air-conditioning (only heating). I have informed the hotel a number of times, but they are only able to offer me a fan for cooling purpose (a first I have encountered in any hotel, let alone a 5-star hotel). To make things worse, I had to wait past mid-night, over an hour and after repeated reminders before the fan was delivered.
2. When I arrived I was told to expect a power shortage due to city maintenance, but the hotel claimed back-up generators would be available. Nope, that did not happen. The hotel's power (i.e. lights / water / phone / wifi) cut off as scheduled, and power did not resume until some time later.
3. The rooms are fitted with motion sensors that switches lights off at the most inappropriate times (e.g. halfway when you are showering). I understand the need to be environmentally friendly, but this has reached a point so as to be intrusive and irritating.
4. The location of the hotel is terrible. The local taxi drivers have no idea where this hotel is, and its surrounding is constantly plagued with traffic jams. Even at 2am, I can hear sounds of car and car horns (which is a constant in China) from the street below, from 18-storey high. Travelling by taxi is a necessity, and a trip from the hotel to the airport costs in excess of RMB200.
I cannot recommend this hotel to anyone.
