Reception staff treats guests terribly. Not the whole team, but a couple of people there have absolutely no idea how to work with customers — and this is in a hotel that claims to be 5-star.

The location of this hotel is supposed to be convenient to the entertainment district. I would not stay there again just based on that because as a 5 star hotel I was expecting more. At all times and especially at night, there is a heavy presence of police, this is because there are so many men traveling and bringing in prostitutes into the hotel. I felt terribly uncomfortable due to this situation. The staff was helpful and really not at fault but I wish I would have known better, literally you could not walk out the front door without experiencing some shady business. The lighting inside the room was very poor, the ac was not working properly on the first night, the food was ok but not to 5 star standard. An honest review is needed and if you don’t want to experience what I did, stay in the financial district or Envigado it is much better especially for couples.

Execelent

I enjoyed my stay at The Charlee Hotel in Medellín. The staff was excellent throughout the trip and always helpful. The breakfast was simple but decent and a good way to start the day. The gym equipment is a little outdated, but the area was kept very clean and well maintained by the staff. I also appreciated the guest policy because it felt safe while still being relaxed enough for my family to visit comfortably. The hotel’s location made Uber pickup and drop off very easy, and there were plenty of convenient restaurants nearby. Overall, a great experience and I would stay again.

Everything was perfect friendly staff, great amenities

We loved the rooftop pool and the breakfast a lot. Some streets nearby are closed to traffic and very well shaded with old grow trees make morning walks super fun. The hotel is very well designed, and the staff are tremendous. We’ll return, and highly recommend the Charlee.

Breakfast

Eddie was amazingggg!!! All of the staff was so kind and so helpful. Excellent location! The restaurant food was very good.

Ubicado en zona de muchísima prostitucion , la concierge fue una excelente persona, muy atenta y servicial de nombre Jessica. Sin embargo una persona (mujer) que nos atendió en la recepción mató la atención que habíamos recibido , porque se portó de una manera muy brusca, no me gustó para nada su tono de hablar . El hotel muestra fotos lindas en expedía, pero la realidad si te decepciona , . A mi me gustan los buenos hospedajes , en este hotel definitivamente no vuelvo a quedarme .

La persona que nos atendió en recepción es pésima No tiene capacidad para estar en esa posición Se revuelve en las explicaciones y aparte cerrado no da opciones para los dieferentes problemas que surgieron

Breakfast is good. Employees are excellent, caring and very kind.

Need to improve breakfast

I had good experience in general, the stuff could be a little bit more communicative

No me Gustó la ubicación

Service at the hotel stay was Awesome made it more welcoming for me

Nice hotel, well located. Staff was great. Would highly recommend.

Very good

Estuve por 3 noches en este hotel y me encanto todo. Ubicacion cuarto. Cama. Todo estuvo exelente. Jessica desde el primer momento que llegue. Fue super amable y de mucha ayuda en lo q podia hacer en la coudad. Super recomendado

Staff was friendly, breakfast included was very good. Hotel roof top has an amazing view and nice selections of drinks. Overall hotel experience highly recommended.

Super más experiencia con el personal de recepción!! No estregaron la habitación hasta q llegó la hora de las 3:00 pm !! Primera vez q me pasa en un hotel 5 estrellas !! Cuando anduvimos con un niño despierto desde la madrugada !! La agua de la ducha se salía en todo el baño , todavía cuando hicimos check out el personal no ayudaron a bajar las maletas por las escaleras .